1 day ago
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
Our STARS deliver a consistently high-end, comprehensive and discreet security-focused hosting experience to all visitors, guests and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property and information always, in a knowledgeable, professional and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine first-class, SIA-approved security expertise with exceptional customer service delivery. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
How you will make an impact as a member of the STARS Programme:
Deliver a consistently high-end customer focussed experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
What you will bring to be a member of the STARS Programme:
Experience within facilities / office coordination
Highest quality personal appearance
Flexible, professional and adept at working under pressure
Outstanding written, verbal and oral communication skills
Customer oriented with a passion for high-level service
Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
Polite and proactive
Punctual and trustworthy
Able to use initiative and highly adaptable
Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
SIA licence holders preferred, Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB