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Front of house Executive

  • Location

    Unknown

  • Sector:

    Trade / Retail

  • Salary:

    Not Specified

  • Job ref:

    26618

  • Published:

    1 day ago

  • Expiry date:

    2024-05-18

  • Client:

    CBRE

Job Description

  • Develop and maintain fantastic communication with key colleagues .

  • Report health and safety hazards and raise tickets to the facilities Helpdesk.

  • General manual handling when required in line with E learning training .

  • Work with the Engagement Lead to strengthen consistency across the portfolio in customer experience.

  • Conduct all work tasks in a safe, secure, and clean manner. Ensuring that site rules and procedures are always adhered to.

  • Ownership of area being worked within during set period - key areas covered are Reception, Post and Workspace

*

  • The following are dependent on the areas being worked in during the day, but expectation is for the operative to be multiskilled in all the below:

  • Greet and sign in all visitors into the head office.

  • To provide excellent front of house concierge customer service and experience.

  • Issue out temporary day passes within the security guide lines.

  • Answer all calls in a timely and professional manner.

  • Assist key stakeholders with their visitors to ensure a VIP experience.

  • Manage the email inbox and ensure all emails are replied to within the set time lines.

  • Booking in taxi's and send out confirmations.

  • Book in visitor parking and send out confirmation

  • Ensure all necessary forms and tools for the job are kept stocked up and ready for use.

  • Communicate with customers face-to-face and/or over the telephone to ensure a professional, polite and impeccable customer service experience.

  • Attend training as necessary, including toolbox talks and complete online courses.

  • Undertake Safety Observation Reporting and Housekeeping Audits

  • Ensure the reception area is presentable and report any repairs to the helpdesk.

  • Manage the car park spread sheet & allocation.

  • Ensure any contractors on site receive inductions.

  • Manage stock levels of stationary. Order stationery and dispatch as required.

  • Update and ensure stationery records are managed accordingly for recharging

  • Coordinate all mail handling operations within the site, including receiving, sorting and distributing all incoming and internal mail and despatching all outgoing mail.

  • Ensure collection, receipt and onward delivery of recorded and registered mail and other couriered items as appropriate

  • Send out emails to inform owners of arrival of parcels/mail for collection from the Post room

  • Coordinate delivery and collection of parcels, packages, goods and other miscellaneous items to and from multiple site locations, including recording such items for future use, disposal and/or safe storage

  • Tracking post and parcels and ensure records are kept up to date

  • Liaise with sub-contractors to book courier services

  • Collection of confirmation of delivery / receipt of such goods in accordance with written instructions

  • Arrange the recycling of printer/toner cartridges/batteries for recycling

  • Manage loan equipment's and ensure they are returned on time.

Employer Description

CBRE is the world's leading commercial real estate services firm.We are recruiting Front of house Executive for one our clients. This customer facing position acts as the frontline for support covering all workspace functions. Tasks will range from reception cover, parking management, meeting set ups, AV support to post room delivery and locker key administration. This role is multi-functional with the operative customer focussed and multiskilled to support all reception, workspace and post activities which may vary day to day., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.