1 day ago
The role: Workplace FM Manager The purpose of our Workplace FM Manager is to support the soft service lines within BT's brand-new HQ building in Aldgate East including reprographics, mailroom/post, cleaning, catering and security from a sub-contractor management basis. Key responsibilities are as follows:
To direct, instruct and manage all CBRE colleagues under their control as well as SSP's ensuring compliance with working practices.
To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
Liaise and keep informed both the client and the Workplace Director on all aspects of contract problems (defects & deficiencies).
To ensure that all colleagues within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
To ensure quality is maintained throughout facilities within the building.
Ensuring business policies and processes are effectively communicated and implemented within the contract.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Working with other leaders and managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Experience in Building Services industry.
Strong communication skills. Ability to lead, motivate and direct a team of sub-contractors.
Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
A good level of English and Mathematics required.
Strong organisational and communication skills with the ability to prioritise workloads.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
London - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.