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Field Dispatch Advisor

  • Location

    Newbury

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-02-23-467B6A5BC541

  • Published:

    1 day ago

  • Expiry date:

    2023-08-11

  • Client:

    Vodafone

Job Description

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.

What will you be doing?

You will ensure that the field force are working as efficiently as possible, reducing travel, continuously improving utilisation/jobs per day. Interacting with Field based colleagues and their line management to ensure maximum availability. Working with customers within the parameters of the Work Force Management System to meet access needs, whilst ensuring the system has minimal human intervention. The role has an element of exception / jeopardy management working across multiple internal outlets including Networks, Delivery, and Maintenance. All system tasks are time bound and there is a responsibility to ensure we hit all departmental KPI's and OLA measures with feeder areas. The department requires 24x7x365 cover, which will be covered by Vodafone standard staggered hours and shift patterns.

Candidate Description

  • Advanced level of Excel

  • Experience in a Customer facing role

  • Knowledge of WFM Solutions - experience with Oracle Field Service Cloud

  • Experience of working in an Agile culture

  • Able to adapt to change

  • A scheduling background would be an advantage

  • Proactive team player