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Experience Specialists

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    27076

  • Published:

    1 day ago

  • Expiry date:

    2023-11-19

  • Client:

    CBRE

Job Description

The Experience Specialists will manage and be responsible for a professional workplace experience. He or she will interface with stakeholders across the organization to ensure timely and effective delivery of service. Role Summary: Customer Focus

  • Delivers a seamless, delightful, and superior welcome, workday, and departure experience for all Athletes

  • Meets and greets visitors on arrival, following the visitor protocols and processes through to visitor collection

  • Work with the facilities team to anticipate and resolve obstacles in the work environment

  • Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures

  • Consistently creating new opportunities to bring delight into the facilities through engagement, events, and surpassing the expected

  • Familiar with all services within the facility and works with facilities management and all other service teams to facilitate hospitality approach across all services

  • Superuser for any guest or site technologies used for the workplace experience i.e., room booking system, visitor, and employee registration, etc

  • Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with partners in these areas to provide information, ticketing, and reservations for visitors and Athletes Day-to-day Facilities Management

  • Carry out site walk arounds and workplace inspections to ensure the office environment is maintained to safe and welcoming standard

  • Manage conference rooms from ensuring AV equipment is available to clearing and tidying of meeting rooms for next meetings

  • Ensure all kitchens and refreshment provisions are clean and available on site, working with supply partners on any issues or faults

  • Responsible for the CBRE EHS processes and procedures for the site always including reporting all near misses, incidents, and accidents, delivering permit to work system for facilities and event suppliers and escalating any EHS concerns to the Workplace Manager

Candidate Description

  • Previous experience in hospitality-oriented business - min 3 years

  • Facility Management related Education

  • Recognized commitment to guest service and exceeding guest expectations

  • Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes

  • Excellent written/verbal communication and interpersonal skills

  • Correct handling of etiquette with open and approachable attitude

  • excellent communication skills

  • eye for detail and have a hands-on approach

  • reliable and discrete social team player

  • representative and positive appearance

  • Self-motivation and organizational skills

  • English proficiency

  • Proficient in Microsoft office package

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Experience Specialist to join our team located in London.,

  • Able to challenge the status quo and suggest new ways of doing things to improve performance and practices About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.