about 4 hours ago
Ensure all incoming event enquiries are dealt with in a timely manner, in accordance with our procedures.
Accurately record event details from initial booking stage through to completion on our local ticketing tools.
Be the first point of contact to event hosts for all assigned events.
Hold meetings as required for planning and provide information to hosts as necessary.
Create and present event proposals based on client requirements by agreed deadline.
Remain within budget while planning event specifications.
Prepare quotes as requested, coordinating invoice exchange and payment collection promptly.
Manage the administration, organisation, planning and delivery as required for every event.
Liaise with suppliers and contractors as necessary, building rapport for future bookings.
Communicate with and coordinate the porters and hospitality team to ensure no details are missed.
Attend regular meetings/review sessions as necessary.
Abide by H&S and security regulations and ensure these are carried out for every event.
Adhere to food and hygiene industry regulations and standards.
Collate post-event feedback, continually looking for improvements to excel the standard of events Salesforce delivers.
Manage and audit stock control (furniture, alcohol, equipment, utensils etc.).
Cross-train in other WPS roles as required and advised by direct line manager.
Assist with manual handling and lifting as required.
Liaise with key people outside of the WPS team to ensure events are delivered as planned.
Responsible for executing good fire/emergency evacuation practice.
Flexible approach to change working hours and adapt to business needs - attend every event onsite (including evenings & weekends as required while working no more than 45 hours across your working week).,
Remain smart/polished at all times.
Ensure professional personal presentation at all times (including body language etc.).
Exude a friendly, smiley and bubbly demeanour to every customer.
Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role.
Internal & External Customer Relationship Management:
Build strong and lasting rapport with internal and external customers on all levels of seniority (ie. EAs, AEs, VPs, customers etc.).
Establish key relationships with BMT, caterers, suppliers, vendors etc.
Actively recognise returning visitors, suppliers and vendors.
Maintain a strong relationship and understanding with the Building lobby team.
Adhere to strict corporate security policies at all times.
Build strong working relationship with onsite security agents.
Promote the importance and process of Security rules and procedures.
Keep security and H&S in mind as a priority when events are in place.
Accurately follow processes as required.
Utilise multiple resources to respond to emails & other requests.
Actively participate in company resources promoting events, guest experience and positivity for the Salesforce culture and brand.
Have an understanding of Salesforce products and the direction of growth for Salesforce overall.
Participate in company initiatives.
Maintain a flexible approach to change in line with business demand and an ever-developing company.
Reporting/recording keeping as required.
Attend/ complete training from employer or client as necessary.
Adhere to ad hoc requests as outlined by the Workplace Services Management team.
Hospitality/ Events experience both administration and operational.
Strong Customer service background in a fast-paced environment.
Knowledge of best practices in catering management.
Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)., Interpersonal Skills:
Passionate attitude for customer service.
Friendly, helpful and willing to go the extra mile to help meet our customer's needs.
Able to prioritise effectively.
Proactive and positive attitude.
Team player and problem solver.
Excellent multi-tasking, project management and organisational skills, meeting established deadlines.
High attention to detail
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