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Estates Coordinator - Seven Dials, London

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    9677252107

  • Published:

    1 day ago

  • Expiry date:

    2022-07-04

  • Client:

    CBRE

Job Description

Reports to: Senior Facilities Manager Role Purpose: Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. Key Responsibilities ? To monitor all activities relating to the site(s), reporting and taking action as appropriate. ? To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. ? To conduct meter readings within all required buildings. ? To respond to requests for maintenance / technical assistance in person, via telephone and electronically. ? To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. ? To identify and escalate situations requiring urgent attention. ? Route issues and requests to the correct resource, track progress and document resolutions ? To liaise with tenants and deal with any operational queries they might have. ? To work in conjunction with the SFM ensuring a PPM and repair programme is in place. ? To manage work programmes on site in conjunction with the LFM, acting as the liaison point for all parties involved. ? To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. ? To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks ? Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. ? Any other duties as directed by your Line Manager. Person Specification/Requirements ? Understand how the industry and stakeholders function, and the range of services available to clients ? Constantly updating knowledge of legislation relating to property management ? Develop an understanding of how to build and maintain client, supplier and customer relationships ? Understanding of key issues to be noted on property inspections ? Understand and use industry/specific IT applications ? Understand the principles of service charges ? Understand the principles of contract law ? Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge ? Know and be able to apply legislation and policies relating to Health and Safety ? Know and be able to apply legislation and policies relating to Environmental protection ? Understand insurance relating to buildings and the FSA regulations ? Understand and apply all procedures relating to work activities ? Contributes to team business plan/strategy ? Able to plan and manage own workload

Candidate Description

? Able to work as part of a team, supporting colleagues ? Able to use IT software such as Word, Excel, and databases ? Oriented towards providing excellence in customer services ? Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills ? Willing to learn and expand the processes of the helpdesk function as the role progresses ? Be able to communicate effectively verbally and in writing