about 7 hours ago
Line Managers Title: General Manager Job Purpose: Provide professional support to the Estate. Provide customer service on building management issues raised. Troubleshoot problems and advise on the appropriate action. Primary Responsibilities:
Assist the General Manager, and Estate Management Team, with the smooth running of the Estate to maximise the scheme's success.
To coordinate work programmes and initiatives on site in conjunction with the General Manager, and other member of Estate Management.
To support Health and Safety goals on site, maintaining records on Meridian (H&S portal) and periodic reporting / action follow ups.
Assist with contractor management, relationship building and champion the one team ethos across Estate Service Partners
Liaise with Tenants and deal with any operational queries they might have. Respond to occuiper requests for assistance or maintenance and follow up with the relevant Service Partner.
Generate reports and coordinate documentation for internal use, clients, or distribution across the Estate alongside the General Manager.
Complete monthly and quarterly property inspections, uploading documentation to Meridian (H&S portal) and following up any actions.
To manage the P2P (Purchase to Pay) finance system, coding and paying all invoices.
Office management duties - such as meeting room and stationery.
To assist in building relationships across the Estate, including clients, tenants, stakeholders and neighbours.
Assist the General Manager with mobilising new properties as they are handed over from construction, setting up filing booking contractors and updating the onsite team.
Coordinate the payment of accurate utility bills alongside Utility team in line with client requirements.
Notify insurers of any insurance claims, collate information required and monitor claim status to completion.
Assist with ensuring adherence to policies, processes and procedures across the property.
Assist with management of the retail occupiers such as reviewing occupier documentation, shop front inspections, housekeeping.
Any other duties as directed by your Line Manager.
Key Skills / Knowledge/Experience:
Able to plan and manage own workload.
Able to work as part of a team, supporting colleagues.
Can demonstrate adaptability and is detail oriented, a problem-solver.
Inclusive mindset, willing to work collaboratively with individuals across all levels of business.
Be able to understand and use IT applications and software.
Effective communicator with an interest in building and maintaining client, service partner and customer relationships.
Oriented towards providing excellence in customer services.
Know and be able to apply legislation and policies relating to Health and Safety and Environmental protection.
Interest in the property industry would be beneficial as well as existing or openness to developing knowledge of service charges, insurance and other legislation relating to property management.
Interest in developing an understanding of how property is constructed and how plant equipment works; a working knowledge of basic building operations would be beneficial.
Willing to learn and expand knowledge and duties as the Estate develops.