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Estate Coordinator

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    33596

  • Published:

    about 7 hours ago

  • Expiry date:

    2023-06-12

  • Client:

    CBRE

Job Description

Line Managers Title: General Manager Job Purpose: Provide professional support to the Estate. Provide customer service on building management issues raised. Troubleshoot problems and advise on the appropriate action. Primary Responsibilities:

  • Assist the General Manager, and Estate Management Team, with the smooth running of the Estate to maximise the scheme's success.

  • To coordinate work programmes and initiatives on site in conjunction with the General Manager, and other member of Estate Management.

  • To support Health and Safety goals on site, maintaining records on Meridian (H&S portal) and periodic reporting / action follow ups.

  • Assist with contractor management, relationship building and champion the one team ethos across Estate Service Partners

  • Liaise with Tenants and deal with any operational queries they might have. Respond to occuiper requests for assistance or maintenance and follow up with the relevant Service Partner.

  • Generate reports and coordinate documentation for internal use, clients, or distribution across the Estate alongside the General Manager.

  • Complete monthly and quarterly property inspections, uploading documentation to Meridian (H&S portal) and following up any actions.

  • To manage the P2P (Purchase to Pay) finance system, coding and paying all invoices.

  • Office management duties - such as meeting room and stationery.

  • To assist in building relationships across the Estate, including clients, tenants, stakeholders and neighbours.

  • Assist the General Manager with mobilising new properties as they are handed over from construction, setting up filing booking contractors and updating the onsite team.

  • Coordinate the payment of accurate utility bills alongside Utility team in line with client requirements.

  • Notify insurers of any insurance claims, collate information required and monitor claim status to completion.

  • Assist with ensuring adherence to policies, processes and procedures across the property.

  • Assist with management of the retail occupiers such as reviewing occupier documentation, shop front inspections, housekeeping.

  • Any other duties as directed by your Line Manager.

Candidate Description

Key Skills / Knowledge/Experience:

  • Able to plan and manage own workload.

  • Able to work as part of a team, supporting colleagues.

  • Can demonstrate adaptability and is detail oriented, a problem-solver.

  • Inclusive mindset, willing to work collaboratively with individuals across all levels of business.

  • Be able to understand and use IT applications and software.

  • Effective communicator with an interest in building and maintaining client, service partner and customer relationships.

  • Oriented towards providing excellence in customer services.

  • Know and be able to apply legislation and policies relating to Health and Safety and Environmental protection.

  • Interest in the property industry would be beneficial as well as existing or openness to developing knowledge of service charges, insurance and other legislation relating to property management.

  • Interest in developing an understanding of how property is constructed and how plant equipment works; a working knowledge of basic building operations would be beneficial.

  • Willing to learn and expand knowledge and duties as the Estate develops.