Ensuring all Children and Young People in our care feel safe and secure from the point that the escort commences to the point the escort concludes. Once in Court we are responsible for every aspect of their care throughout the day until it is time for return to custody or release. Daily tasks will include:
Searching property or people
Ensure the needs of the Custody are balanced with the need to protect the public
Ensure there is a high regard to their emotional and physical well-being, and their anxieties recognised and managed
Prevent escape, self- harm, harm to others and damage to property
Ensuring food and drink is available
Completing paperwork and entering core data on to our computer systems
It's not easy being trusted with the safety and security of Children and Young People about to receive a sentence from the courts. Every detained person reacts differently and you will see a full range of emotions that include apathy, anger, remorse and trauma. For the person being detained it can be one of the most stressful situations they will ever encounter, but for you it's an everyday part of your job.
As an ECO it is your responsibility to act as a role model while Children and Young People are in your care, rewarding and reinforcing positive behaviour whilst challenging inappropriate behaviour which may include violence, abusive, racist and inappropriate language. You will always demonstrate the highest level of integrity and honesty.
This role will require you to work 40 hours per week covering daytime shifts Monday- Saturday. You must be willing to be flexible with your hours as there may be occasions when finish times are unpredictable.
Our officers come from very diverse backgrounds but what they will have in common is they are totally trustworthy and utterly impartial. They all have strength of character and strong communication skills. They are patient, honest and fully committed. This role will require you to be vigilant with good observations skills and the ability to follow processes and procedures to the letter. But most of all you will have a strong team ethic.
You'll need to possess excellent written and verbal communication skills and the ability to communicate in a way that Children and Young People can understand, whilst showing interest in them as individuals. You will also need be able to achieve a minimum of Level 2 Key Skills English and Maths (GCSE, NVQ or equivalent) test, which forms part of the assessment process.
Due to the nature of this role it is essential that you hold a Full UK Driving Licence.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone., Why Serco
Meaningful and vital work: By keeping your custodies in the right frame of mind you ensure the courts run on time and in a secure way. And we do it in the right way, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time
A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and our ECOs can progress into Court Custody Management and Base Ops Management
Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same. You'll also make a difference to your custodies at a critical time in their lives.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.