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ER Advisor - 12 month FTC - Birmingham Or Bristol

  • Location

    Bristol

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF19599A

  • Published:

    about 7 hours ago

  • Expiry date:

    2022-04-15

  • Client:

    Mitie

Job Description

· To provide Employee Relations support to Managers across the business

· To manage all Employee Relations related inbound and outbound calls/emails with an emphasis on exceptional customer service and technical guidance

To effectively manage ER caseloads in a proactive and commercial focused manner

· To manage a broad and varied case load in order to bring those cases to effective conclusion striking the right balance between commercial/reputational risk; the employee experience and ensuring Mitie "does the right thing" by it's employees (grievance, disciplinary, redundancy, wellbeing, performance etc)

· To ensure all cases are advised on and managed in line with the company policies and procedures and are managed through to conclusion

· To coach and influence all Managers ensure that decisions are in line with current legislation while remaining commercially aware.

· To identify trends and patterns to assist the ER & Change Implementation Partners with Manager training and other pro-active interventions

· To alert and escalate in a timely manner any high risk cases or non conformation of process to the Business Unit HRBP or HRD

· To maintain and promote relationships with the wider HR colleagues and teams

· To proactively keep Employment Law knowledge up to date as legislation changes

· To understand and comply with policies and procedures

· To carry out work in a safe and diligent manner

· To comply with all Health and Safety policies and procedures

· To attend and fully participate in training and appraisal activities as required

To undertake additional duties in line with capabilities as required,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Ability to challenge and influence key decision makers with an assertive and confident approach

    Strong generalist HR background and experience of complex HR issues including redundancies, dismissals, change management, ideally gained within commercial environment

    Experience of working in a diverse and challenging business with the ability to balance commercial and reputational risk whilst ensuring Mitie "does the right thing" by it's people

    Demonstrable experience in managing high volume Employee Relations cases

    Excellent Employment Legislation knowledge

    · Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business

    · Proficient in Microsoft Word and Excel, SharePoint

    · Proficiency in SAP HR and payroll system or another recognised HR database preferred but not essential

    · Ability to multi task, work to deadlines, prioritise under pressure and use own initiative

    · Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility

    · Ability to work effectively in a fast-paced environment. Resolution and results driven with a flexible and can-do attitude

    · Experience of working within a customer service environment. Risk awareness handling confidential information with due diligence

    · Accuracy and attention to detail recording detailed notes in the call logging system and responding to all queries with accurate information

    Level 5 CIPD qualified or working towards or a desire to complete qualification is desirable

Employer Description

Working from home at present following government guidelines and restrictions; to be reviewed when restrictions have been lifted Offices based in Birmingham and Bristol.

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.