about 19 hours ago
Act as a representative of Mitie carrying out work as detailed by the Operations Manager
Conduct yourself in a professional manner in support of our customers and work colleagues
Operational responsibility to deliver a first class service and meeting the required profit margins upon the contracted and reactive works, from the customers.
To ensure all works are delivered on time and to the agreed specification.
Delegate work to Shift and day engineering teams, in conjunction with the Service Desk Administration Team and Senior Managers.
Training the shift teams as required including delivering Tool box talks and team briefs
Checking paperwork and service standards completed by shift teams
Carry out allocated service work within agreed time schedules, adhering to the Mitie Maintenance Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications.
Complete reports and paperwork as instructed by the Operations Manager
Take responsibility for your own training needs and bring them to the attention of the Operatons Manager.
Ensure compliance with Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice
To ensure the company Health and Safety policy is adhered to.
To ensure compliance with the MITIE Maintenance Quality Management System as it applies to this position.
Assist the Operations Manager in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the site
To ensure clients operational procedures are adhered to at all times.
Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required.
To ensure compliance with MITIE and Client confidentiality policies
Carry out planned preventative maintenance on engineering services as required.
Procure materials and equipment to carry out works.
To organise and supervise sub-contractor as and when required.
Ensure worksheets are completed for works undertaken and obtain authorisation from the Clients representative.
Advise Client of minor additional works, compile estimates and submit through Service Desk/ Operations Manager
Be available to carry out necessary works outside normal hours with additional remuneration.
BS7671 Electrical Regulations
Ideally served a recognised trade training scheme
Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract
IOSH Managing safely
Customer care/relationship building skills
Able to work as a member of a team
Able to work without direct supervision
Able to conduct surveys throughout client sites
Able to deal directly with customers in a professional manner and represent the company
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.