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Engineering Manager - Central England

  • Location

    Birmingham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF19060Z

  • Published:

    1 day ago

  • Expiry date:

    2023-03-12

  • Client:

    Mitie

Job Description

  • To oversee the delivery of Engineering and Facilities Management services to a portfolio of locations for a major client based in central and London Ensuring profitability, building long lasting, loyal client relationships.

  • Overall leadership of a team of Engineering team who have overall responsibility for operational and service delivery. The role requires the Engineering Manager develop a motivated team that is passionate, lives by service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities.

  • Lead from the front, prioritise spending time with team members, customers and vendors.

  • Effectively manage and develop further a team of Engineers.

  • Responsible for managing a budget. Expected to exceed budget performance through revenue growth and increased cost control discipline.

  • To ensure that Quality, Health, Safety and Environmental standards are not only implemented but championed.

  • Responsible for working closely with the Account Management team to develop contract growth strategies process to ensure that it provides long term stability both from an operational and financial perspective.

  • Undertake responsibilities for the collating, prioritisation and direction of the designated MITIE personnel and sub-contractors to perform maintenance and project tasks effectively, efficiently and safely.

  • Liaison with client including regular site meetings

  • To complete regular site inspection to ensure the site is maintained and paperwork is completed

  • Ensure PPM accuracy, completion and are returned on time.

  • To ensure the company Health and Safety policy is adhered to.

  • To provide support to the onsite service desk and Contract Manager in the efficient use of labour and materials by co-ordinating all planned maintenance work across the designated portfolio.

  • Undertake responsibilities for the collating, prioritisation and direction of the designated MITIE personnel and sub-contractors to perform maintenance and project tasks effectively, efficiently and safely.

  • To provide support to the onsite service/help-desk and Contract Managers in the efficient use of labour and materials by co-ordinating all planned maintenance work across the designated portfolio.

    Main duties

  • To ensure all work related documentation is completed accurately and on time

  • To understand and comply with contract policies and procedures

  • To comply with all Health and Safety policies and procedures

  • To attend and fully participate in training and appraisal activities as required including booking any training needs required by the engineers.

  • To undertake additional duties in line with capabilities as required to support the Engineering Managers

  • Provide advice and assistance to engineering staff and onsite staff when required.

  • To ensure ppm's are completed on time and within SLA's/KPI's- updates via meeting to the wider time

  • To supervise and monitor works in accordance with Quality procedures.

  • Communicate with clients on a regular basis to ensure correct levels of customer care/relationship building. This includes regular meetings where needed and following up with meeting minutes.

  • Complete all allocated works in a timely fashion ensure completion for invoicing is communicated in line with procedures.

  • Checking all subcontractor and engineers quoted works as and when supplied to the service desk making sure they are accurate and have enough information to justify the works being carried out.

  • Make sure adequate cover is arranged to cover static engineers for Training, Sickness and Annual leave and ensuring contractual obligations are met consistently.,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication,

  • Must be able to complete an Enhanced Disclosure in line with the Contract requirements.

  • Must be able to work the shift pattern discussed.

  • Have a flexible approach to the role.

Employer Description

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.