about 21 hours ago
Mitieu00a0has a great opportunity for au00a0Security Duty Manager to join the Total Security Management Team; the Security Duty Manager will be based with one of our prestigious and iconic contracts. This is a permanent role reporting into the Account Manager.Main DutiesTo be responsible for the day to day operation of Security.Be the first point of contact for the Security team and deal with day to day matters such as standards of dress, discipline, and conduct are met and adhered to.Manage on-going training to your security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies includingu00a0CCTV, access control systemsDevelop teamwork within the workforce, ensuring high morale through effective motivational methods.Review Security Officers performance and development.Conduct and manage investigationsProvide customer / client liaison as and when required.Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.Ensuring security records and logs are being kept up to date.Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issuesu00a0Ensure the security team are compliant with all relevant legislation on data protection.Take ownership of building and building related incidents, direct the Security Team and other service partners, as appropriate, to ensure response, escalation and management is in accordance with policy and procedures.To provide first line respondent to all incidents/occurrences on site and provide effective support to the clientu2019s Incident Management representative.Work in partnership with service partners and customersu2019 representatives, ensuring all aspects of the site requirements are effectively managedBe a key customer contact for all daily operational security & Health and Safety related matters across the contract and manage these in accordance with site procedures.Be responsible for the professional conduct & development of your security teamu00a0Ensure staffing is at all times at required levels, with regular shift patterns worked by trained and qualified staff.Ensure, with support via Supervisory staff, that all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.To manage on a day to day basis the CCTV system, Fire and Security systems installed, ensuring that all staff are fully trained and competent in their roles and carrying out their required duties.Ensure that all equipment is managed, used, monitored and reported defective in accordance with policies and procedures.Ensure that all incidents are managed and responded to in accordance with policies and procedures.Complete any reasonable request issued by senior management or the client.Establish and manage a smart security team, motivated, well informed, focused and clear about its role and objectives.Ensure all employees carry out their duties in accordance with the procedures and policies and subject to regular effective performance monitoring.Take ownership of site Risk Assessments and standard operating proceduresu00a0u00a0Conduct daily/weekly/monthly operational overview meetings with service providersReport & liaise on a daily basis with the Security Operations Manager, the Security Manager and the client representative to ensure effective communication of all matters pertaining to the effective management of a high standard and professional service.Ensure that all reasons for absenteeism are recorded and forwarded onto the Security Administrator and Security Manager.Ensure compliance with SLA requirements, minimising associated risks to the company and to the Client.Ensure appropriate training (derived from both internal & external courses) is delivered to `individualu2019 staff in accordance with their rank/responsibilities. All training & development needs to be recorded in the training matrixEstablish and manage a smart security team, motivated, well informed, focused and clear about its role and objectives.Ensure all employees carry out their duties in accordance with the procedures and policies and subject to regular effective performance monitoring.Play a proactive part in the control of staff turnover.Effectively manage and reduce absence.Provide accurate and timely information for the preparation of reports and planning.Ensure compliance with legal, company and contractual obligations.
Position for a senior security manager on site working within a busy Shopping Centre environment, SIA Licenseu00a0SIA CCTV LicenseExcellent literacy and communication skillsExcellent verbal and written English.Computer and software literate.Reliability, self- motivation and ability to use own initiative and work without supervision.Attention to detailu00a0The ability to solve problems, make decisions and prioritise.The ability to transfer self-motivation to staff.The ability, tact and diplomacy to deal with people at all levels.Self-confidence and an interest in self-development.An interest in the continuous improvement of the Companyu2019s performance.The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Working with a large team on site assisting in the day to day running of the Soft Servises provided on site for the client.Successful candidate must be able to work to a high standard and have attention to detailCandidate must have management/ supervisory experience withinu00a0the security or retail industry.