about 22 hours ago
Assist in the day to day management of operational standards in Festival PlaceEnsure excellent standards of customer care are met at all times whilst maintaining a safe, clean secure and well maintained environment and ensuring the scheme is a success for the owners, retailers and customersPlease note: A valid SIA License is required for this role.This vacancy is working a 4 on 4 off shift pattern and overtime is available.u00a0RESPONSIBILITIESAssist the Duty Manager in ensuring the smooth and efficient day to day operation of Festival Place whilst providing excellent standards of customer service and careEnsure appearance and actions are professional whilst carrying out daily tasks and requirementsProactively champion customer service to all those working in and visiting Festival PlacePatrol malls, car parks, toilets, lifts, service yard, back of house stairwells and external areas to ensure they are safe, clean, secure, well maintained and operating to appropriate standards and escalate issues as appropriateWork with other teams to ensure a clean and well maintained environmentHighlight any health and safety issues to the Duty Manager and to those who may be in breach of requirementsManage unacceptable behaviour by working under the Festival Place principles:Be visible at all times to provide a deterrentPerform covert operations in conjunction with the Control Room and retailers under the direction of the u00a0u00a0 Management teamDisperse large groupsRemove those that refuse to adhere to Festival Place rules and regulations using the minimum force requiredAttend to any incidents/accidents that occur under the direction and management of the Duty Manager and Duty ControllerAssist customers and manage any queries/complaints and where possible dealing immediately with the problem to satisfy the customer or escalate to appropriate personnel where necessaryTake an active role in all life support alarm testing and evacuation process by performing fire alarm tests with Retail Managers, preventing access to effected or test areas and manage safe customer, retailer and staff evacuation in case of emergencyAssist in the operation of the car park, ensuring the machinery is operating to ensure maximum availability to the customerEnsure all operational policies and procedures are efficiently carried out and compliantAssist in the set up and dismantling of promotions and eventsKNOWLEDGE SKILLS & EXPERIENCECustomer Servicesu00a0Excellent communication skills, both verbal and writtenBe aware of event management and activitiesSIA Door Supervisor Licence requiredu00a0
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.At Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.