about 2 months ago
Detainee Custody Officer Managersu00a329,868 per annumJob objectives and responsibilitiesTo manage area of responsibility within the Centre, ensuring a safe and secure environment of the highest standards, provided in line with contractual, company and Home Office standardsProvide advice, coaching and support to staff in order to maximise the efficient and effective running of the units assigned toMain dutiesManage the provision of a safe and secure environment of the highest standards, provided in line with contractual, company and Home Office standardsAssist in theu00a0 development and delivery of your area of responsibility, ensuring you meet contractual and company requirementsManage the implementation of all routines and systems, including documentation, and monitoring these to ensure the effective running of allocated unitsDevelop links with appropriate external stakeholders as requiredDeploy staff effectively and appropriately to ensure the cost effective, smooth running of the operationEnsure all operational and emergency procedures are adhered to in line with company policyCoach and support staff development to maximise staff performance, motivation and contributionManage and monitor staff to ensure contractual obligations and company standards are met at all times.Organise and manage the provision of timely accurate data for management recording and decision making.Implement and monitor effective ACDT systems to minimise incidents and issues within the CentreManage resources effectively and efficiently to ensure quality of service and best value for moneyEnsure diversity is achieved in decisions regarding recruitment, promotion and developing the team, so we harness the best local talent and develop a wide range of individuals for future opportunitiesSeek opportunities for continuous improvement: sharing ideas and innovating solutions whilst respecting essential Contractual, legal and wider Company requirementsu00a0Undertake other managerial duties, reasonably expected at this level, as required, to ensure the smooth and effective running of the Centre, staff on resident feedback/informationModels the companyu2019s commitment to resident care and managementMonitors and evaluates resident care and management service deliveryInteracts with residents easily, quickly building rapport but maintaining professional distanceIs impartial, fair, assertive, consistent and confident with residentsTreats residents with respect as individuals and encourages residents to do the same to othersDelivering ExcellenceDevelops a climate that values quality/ excellenceChampions and models Care and Custodyu2019s commitment to ExcellenceEstablishes and maintains standardsEncourages a climate which looks to develop new or different ideas and approachesCommunicationBuilds effective communication within a group or teamShapes communication to suit the audience/individualPresents ideas/information clearly, interestingly and enthusiasticallySensitive in communication, taking account of the possible thoughts, feelings and concerns of othersDignity & DiversityCreates a culture which recognises and respects individuals human rightsCreates a culture which values diversityCreates a culture which is committed to health & safetyEvaluates and monitors the delivery of services to prevent discrimination and maintain safetyPlanning & OrganisingDelegates tasks, whilst supporting and monitoring progress, to ensure plans are achievedDecision MakingInterprets and evaluates information critically and objectivelyu00a0Recognises assumptionsCan see all sides of an argumentIdentifies key issues and effective courses of actionRelates different pieces of information and recognises trendsThinks through consequences of different courses of actionConsiders risksu00a0Change Orientation/FlexibilityPromotes a culture and creates a climate where change and innovation is understood, encouraged and embracedIdentifies and champions organisational change and developmentRole models a positive approach to change and innovationGets commitment for change from othersIdentifies and articulates when and where change is necessary and beneficialDevelops an effective action plan to introduce and implement changeRecognises discomfort that change can bring and provides supportu00a0Leading, Valuing & Developing PeopleCreates a culture that values people and recognises their contributionInspires and harnesses commitment, enthusiasm and determination in others to achieveDefines clear accountabilitiesDelegates effectively, appropriately and fairlyPromotes opportunities for developmentSeeks staff viewsSets clear, challenging and realistic objectives with realistic timeframes and deadlinesRegularly evaluates staff effectivenessGives constructive feedback on performanceu00a0Health and Safety responsibilitiesFollow Group and company policies and procedures at all timesAdhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service usersReport any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environmentUse all work equipment and personal PPE properly and in accordance with training received.u00a0Information SecurityEnsure compliance with Mitie's information security procedures in all activitiesProactively identify and report security risks to your managerReport actual and suspected security incidents.u00a0Noteu00a0This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.u00a0At Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Person SpecificationEssentialu00a0Relevant experience of managing others:u00a0 setting objectives, 1:2:1 reviews and performance management, leading and inspiring a teamConfidence in working with individuals with behaviours that may challenge the servicesAble to assess and manage risk of individualsCompetent in Basic-level skills in Microsoft Outlook, Word and Excel and central IT systems (e.g.u00a0 Data entry and ability to access information about residents)Inter-personal skills:u00a0 Confident engaging with a wide and diverse range of people, with sensitivity, dignity and respectu00a0DesirableQualifications or relevant experience equivalent to Level 3 or above:u00a0 e.g.u00a0 A or AS level, Advanced Apprenticeship, International Baccalaureate diploma, Level 3 Awards, certificates or diplomas, Level 3 NVQRelevant Care & Custody Competencies:Resident Care and ManagementCreates and encourages a climate which is resident focussedRegularly gives feedback to
Delivering the exceptional, every dayu2022u00a0u00a0u00a0u00a0u00a0u00a0 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our people: a place to work where you can thrive and be your best every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our culture u2013 our core values and how we behave:ou00a0u00a0 We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.ou00a0u00a0 We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.ou00a0u00a0 We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.ou00a0u00a0 Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.ou00a0u00a0 Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.