about 4 hours ago
To manage area of responsibility within the Centre, ensuring a safe and secure environment of the highest standards, provided in line with contractual, company and Home Office standards
Provide advice, coaching and support to staff in order to maximise the efficient and effective running of the units assigned to
Manage the provision of a safe and secure environment of the highest standards, provided in line with contractual, company and Home Office standards
Assist in the development and delivery of your area of responsibility, ensuring you meet contractual and company requirements
Manage the implementation of all routines and systems, including documentation, and monitoring these to ensure the effective running of allocated units
Develop links with appropriate external stakeholders as required
Deploy staff effectively and appropriately to ensure the cost effective, smooth running of the operation
Ensure all operational and emergency procedures are adhered to in line with company policy
Coach and support staff development to maximise staff performance, motivation and contribution
Manage and monitor staff to ensure contractual obligations and company standards are met at all times.
Organise and manage the provision of timely accurate data for management recording and decision making.
Implement and monitor effective ACDT systems to minimise incidents and issues within the Centre
Manage resources effectively and efficiently to ensure quality of service and best value for money
Ensure diversity is achieved in decisions regarding recruitment, promotion and developing the team, so we harness the best local talent and develop a wide range of individuals for future opportunities
Seek opportunities for continuous improvement: sharing ideas and innovating solutions whilst respecting essential Contractual, legal and wider Company requirements
Undertake other managerial duties, reasonably expected at this level, as required, to ensure the smooth and effective running of the Centre,
Creates and encourages a climate which is resident focussed
Regularly gives feedback to staff on resident feedback/information
Models the company's commitment to resident care and management
Monitors and evaluates resident care and management service delivery
Interacts with residents easily, quickly building rapport but maintaining professional distance
Is impartial, fair, assertive, consistent and confident with residents
Treats residents with respect as individuals and encourages residents to do the same to others
Develops a climate that values quality/ excellence
Champions and models Care and Custody's commitment to Excellence
Establishes and maintains standards
Encourages a climate which looks to develop new or different ideas and approaches
Builds effective communication within a group or team
Shapes communication to suit the audience/individual
Presents ideas/information clearly, interestingly and enthusiastically
Sensitive in communication, taking account of the possible thoughts, feelings and concerns of others
Dignity & Diversity
Creates a culture which recognises and respects individuals human rights
Creates a culture which values diversity
Creates a culture which is committed to health & safety
Evaluates and monitors the delivery of services to prevent discrimination and maintain safety
Planning & Organising
Delegates tasks, whilst supporting and monitoring progress, to ensure plans are achieved
Interprets and evaluates information critically and objectively
Can see all sides of an argument
Identifies key issues and effective courses of action
Relates different pieces of information and recognises trends
Thinks through consequences of different courses of action
Promotes a culture and creates a climate where change and innovation is understood, encouraged and embraced
Identifies and champions organisational change and development
Role models a positive approach to change and innovation
Gets commitment for change from others
Identifies and articulates when and where change is necessary and beneficial
Develops an effective action plan to introduce and implement change
Recognises discomfort that change can bring and provides support
Leading, Valuing & Developing People
Creates a culture that values people and recognises their contribution
Inspires and harnesses commitment, enthusiasm and determination in others to achieve
Defines clear accountabilities
Delegates effectively, appropriately and fairly
Promotes opportunities for development
Seeks staff views
Sets clear, challenging and realistic objectives with realistic timeframes and deadlines
Regularly evaluates staff effectiveness
Gives constructive feedback on performance
Health and Safety responsibilities
Follow Group and company policies and procedures at all times
Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
Use all work equipment and personal PPE properly and in accordance with training received.
Ensure compliance with Mitie's information security procedures in all activities
Proactively identify and report security risks to your manager
Report actual and suspected security incidents.
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Relevant experience of managing others: setting objectives, 1:2:1 reviews and performance management, leading and inspiring a team
Confidence in working with individuals with behaviours that may challenge the services
Able to assess and manage risk of individuals
Competent in Basic-level skills in Microsoft Outlook, Word and Excel and central IT systems (e.g. Data entry and ability to access information about residents)
Inter-personal skills: Confident engaging with a wide and diverse range of people, with sensitivity, dignity and respect
Qualifications or relevant experience equivalent to Level 3 or above: e.g. A or AS level, Advanced Apprenticeship, International Baccalaureate diploma, Level 3 Awards, certificates or diplomas, Level 3 NVQ
Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.