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Desk Based Key Account Manager

  • Location

    Nottingham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF20449J

  • Published:

    2 days ago

  • Expiry date:

    2022-09-10

  • Client:

    Mitie

Job Description

Job objectives and responsibilities

  • To increase the company's total revenue from the designated contracts

  • Maximise the contract life cycle through integration of the contracts and understanding the philosophy and culture of the customer

  • Identify and implement opportunities to increase non contractual income

  • To reduce the level of aged debt on the designated contracts

  • To oversee the management of new bids to their completion

  • To ensure that new contracts are effectively mobilised

  • To be a point of escalation for all clients

  • Proactively communicate with key decision makers

  • Provide accurate and detailed reporting on contract performance to designated customers

  • Take ownership for and proactive development of designated customer relationships

    Main duties

  • To ensure consistent and regular Site Improvement Plans are provided to all clients on a regular basis

  • To ensure that all clients' KPIs are consistently met

  • To oversee the financial management of these clients and make improvements to the debt management process

  • To improve quality on sites through close working with operational colleagues

  • To innovate and develop new service lines to clients

  • To attend client meetings utilising Microsoft Teams.

  • Carry out prospecting, estimating and closing of extra works sales to agreed monthly targets

  • Ensure that internal database is kept regularly updated with all contract information, contact names, prices and services

  • To own excellent organisational skills, and ability to multi task and prioritise account workloads effectively

  • Provide reports and any other information where required to the client. Working to clients' systems and external databases where required. To work with other service lines, where applicable, to deliver a consistent, quality message about MITIE to the clients

  • Hold a genuine interest and passion in working with and helping all clients and fellow colleagues

  • Ensure that best practice is shared across all locations and we deliver a national service while incorporating the local nuances of each site via site inspections and visits

  • Deliver quality, diversity and a can do attitude along with great team work to ensure success at all levels

  • Sourcing subcontractors and obtaining competitive quotations for additional works. With the assistance of the Client Support, issuing purchase orders, reviewing documentation and chasing for works completion

  • File and maintain paperwork in accordance with quality assurance procedures

  • Respond quickly and effectively to all queries and requests raised by clients and colleagues alike

  • Entertain and attend client's fundraising events as required

    Personal

  • Hold Immaculate personal and work presentation skills with a keen eye for detail

    Administration

  • Oversee the administration process in terms of quote requests, PO requests, visit raising and closing, invoicing, database management and ensure that this is completed in a timely manner

    Management Information

  • Collate all necessary management information necessary to produce Monthly Management Reports for clients and Head of Department as required

    Business Development

  • Ensure that all potential opportunities for business development within each site and each team are identified and reported to the client

  • Assist, when required, with the surveying, pricing and preparation of new contracts

  • Ensure that all adhoc works are reported direct from site and forwarded to client with proposed costings to rectify

  • Ensure that the company image is correctly presented in a professional manner at all times

    Client Management

  • Attend client reviews on a regular basis

    Financial

  • Weekly reviews of the aged debt in conjunction with the Finance Team

  • Ensure that all invoicing required is taking place in a timely and accurate manner

    QHSE

  • Ensure all company and client policies and guidelines are adopted and complied with at all times by all staff

  • Ensure all documentation is completed accurately, on time and distributed accordingly

  • Ensure all relevant Health & Safety training is undertaken as required and for team

  • Ensure that the clients are provided with the health and safety reports requested in a timely manner

Candidate Description

  • Significant experience of working with clients in the grounds maintenance industry

  • Demonstrate excellent commercial awareness / management

  • Demonstrate success with all areas of sales growth through good account management

  • A sound understanding of Customer Service Levels and Key Performance Indicators

  • Good PC skills and fluency with a range of PC packages

  • Ability to work to critical targets and deadlines

  • Able to work in a team as well as autonomously to a high level of accuracy

  • Good planning & organisational Skills

  • First class communication skills both written and spoken

  • Strong influencing skills

  • Flexibility and receptiveness to change

  • Considered and balanced decision maker

  • Excellent Health & Safety awareness

Employer Description

Our tailored horticultural and landscaping services include grounds maintenance, landscaping, gritting and snow clearance, interior office plants and a Christmas decoration service. We are passionate about our people, who are directly employed and trained to deliver a high quality horticultural service. We have over 750 staff working on 7,000 sites across the UK.