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Delivery Support Colleague

Job Title: Delivery Support Colleague
Contract Type: Permanent
Location: Croydon
Industry:
Salary: Not Specified
Reference: WRT-2020-10-12-029CDE57A350
Job Published: October 12, 2020 11:50

Job Description

Job Description

As a Delivery Support Colleague in our CFC, you'll play a key role in helping your team to deliver for our customers across a wide range of functions

You will be responsible for

  • Serving our customers and exceeding their expectations

  • Analysing customer feedback and trading patterns to ensure we are preempting their needs, driving sales and creating a great atmosphere.

  • Supporting your managers to coordinating seasonal, community and charity events to create a great inclusive atmosphere.

  • Helping at the backdoor & warehouse when required or loading the vans to ensure our Customer Delivery Drivers can deliver our customer orders

You will need

  • To be a great communicator who will share knowledge, experience and best practices, creating a team spirit across the department.

  • Being knowledgeable, passionate and proud of our great quality and range of products.

  • To be a natural and welcoming with customers, putting them at the heart of whatever you.

  • To take the time to listen and understand others, building strong relationships with your colleagues and customers.

  • Be able to act quickly, making decisions based on what is right for customers and colleagues.

  • To thrive on change and are at your best when delivering it.

  • To have energy and drive to deliver beyond expectation. You do the right thing whether everything is going well or times are tough, and know how to consistently be at your best.

Candidate Description

If successful we may invite you in for an interview at the location that you have applied to work in - for management roles there might be an initial telephone interview, before the face-to-face interview.

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us. 1/

Step 1

Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

Step 2

If successful we may invite you in for an interview at the location that you have applied to work in - for management roles there might be an initial telephone interview, before the face-to-face interview.

Step 3

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

Employer Description

Working in Customer Fulfilment

The world of retail is changing, with more customers than ever choosing online delivery. Our Customer Fulfilment Centres (CFC's) are the newest part of our retail operation. They're fast-paced, fast-growing and at the cutting edge of technology - just the place for you to get on.