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Delivery Operations Analyst

Job Title: Delivery Operations Analyst
Contract Type: Permanent
Location: London
Industry:
Salary: Not Specified
Reference: 1057356421
Job Published: February 25, 2021 11:54

Job Description

Job Description

The Delivery Operations Analyst will work closely inside Just Eat's UK Delivery Operations and Product teams to support the development of world-class delivery experience. Primarily:

  • Lead key analytical initiatives and projects to continuously enhance our delivery operations and customer experience

  • Proactively suggest and conduct relevant data analyses to enable deeper operational insights

  • Support optimisation of key business processes to continuously improve the delivery experience and improve efficiency and effectiveness

  • Understand delivery operations metrics in depth and ensure consistent use across the business, being able to communicate them to other teams

  • Coordinating cross-functional initiatives (working closely with the strategic account management team, Just Eat's customer care team, business intelligence team, and delivery partners) to drive positive, timely outcomes for the business

  • Investigate problem orders to identify their root cause(s) and, whenever possible, identify trends and proactively eliminate/reduce re-occurrences

Candidate Description

The Opportunity We are looking for a smart, energetic, and highly organised individual to join the Delivery Operations team to support a number of ongoing strategic initiatives aimed at driving operational improvements across our delivery, We are looking for a smart, energetic, and highly organised individual to join the Delivery Operations team to support a number of ongoing strategic initiatives aimed at driving operational improvements across our delivery platform. The successful candidate will need to feel comfortable working in a fast-paced start-up environment and be able to identify, analyse and drive outcomes that provide the most value in the shortest time frame. This candidate must grasp complex concepts quickly and be able to uncover facts and identify root causes of performance issues from detailed data as well as understanding general trends. Furthermore, the candidate must be adept combining different internal and external data sources to produce and derive insights. A passion for data and process-driven operational improvement is key as well as the ability to work within a team of people with different skill sets., The ideal candidate will be highly organised, detail-oriented and possess good analytical and communication skills.

Candidates must demonstrate:

  • Proven experience as a business data analyst

  • Experience of project management and/ or working with Product an advantage

  • Strong reporting skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Adept at queries, report writing and presenting findings (SQL experience an advantage)

  • Ability to multi-task across multiple work-streams

  • Good time management

  • Proactive and clear communication skills

  • Experience with Google BigQuery and Google Sheets is a plus

  • Experience with Tableau (or similar data visualisation tools) is a plus