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Delivery Assurance Manager

  • Location

    Hatfield

  • Sector:

    Utilities

  • Job type:

    Permanent

  • Salary:

    £40000 - £48000

  • Job ref:

    LH/PS/DAM/0721

  • Published:

    6 days ago

  • Expiry date:

    2022-02-15

  • Client:

    Affinity Water

Job Description

We are looking for a Delivery Assurance Manager at an exciting time on our journey of transforming the service we provide to our developer customers. If you're experienced in the operations of water networks and share a passion for delighting customers, this is a great opportunity for you to join our leadership team.

We've made excellent progress over the past 12 months but we are not finished and we have ambitious targets to become industry leading in D-MeX. We know that our customers value us providing operational assistance on schemes and appreciate our visibility on site - this is where you come in.

Your next role

As a Delivery Assurance Manager, you will be a key conduit between our developer customers, our wider team and our internal stakeholders. You will facilitate both customer and operational activities leading to enhanced customer outcomes, water quality compliance and the integrity of new infrastructure, built by our partners, as well as Self-Lay Providers and NAVs.

You will be supporting schemes and projects throughout their lifecycle, safely managing them to cost, time, and quality requirements. You will also coach and develop those around you and provide operational support to the department on more complex developer services schemes., The work you'll do is essential for Affinity Water to meet its regulatory targets and continue to deliver safe, clean drinking water to 3.6 million customers every day. In return, you'll be entitled to a host of benefits including a double-matching pension scheme, on-the-job training, and a holiday allowance that increases with length of service. So, the longer you stay, the more you gain.

You will also be part of a team transforming the service provided to developer customers.

As part of this role involves on site supervision at times, you will be provided with a company car, therefore a full clean driving license is essential.

Candidate Description

We will be looking for you to demonstrate strong technical skills and experience in successfully supporting and/or delivering multiple, simultaneous projects. You will be able to demonstrate how to manage and promote health and safety from a team and individual basis. To support this, you will have a good understanding of how networks operate, CDM regulations and have a NEBOSH and/or civil engineering qualifications.

You will ideally have a strong understanding of the water industry, with experience of Developer Services. You will have excellent stakeholder management skills with a strong customer experience focus. Substantial experience in an operational role will also be key.

Employer Description

About Affinity Water

We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day.

Our vision is to be the leading community-focused water company.