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Dedicated Relief Security officer

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF23130D

  • Published:

    about 7 hours ago

  • Expiry date:

    2022-10-10

  • Client:

    Mitie

Job Description

  • To understand BNYM priorities and how your role supports their daily objectives;

  • To identify and escalate risks, threats, etc. which may impact BNYM and act as a first line response to all activations and incidents;

  • To take ownership and assist in the management of all critical and emergency situations 'out of hours' until such time as a BNYM representative takes over responsibility for the incident;

  • To carry out Corporate Security front of House Security Officer/Reception duties

  • To development and maintain good relations between the landlord's security team and building residents and visitors

  • To carry out front of house ID check to verify those entering BNYM reception and office

  • Investigate any issues or incidents which may arise that impact on BNYM staff, premises or assets or Mitie/VSG security staff;

  • To carry out internal and external patrols of BNYM premises;

  • To be pro-active and identify issues and/or incidents which may impact BNYM;

  • To work cooperatively with BNYM London Command Center to deliver consistant services;

  • To ensure all relevant incidents are escalated to the LCC and nominated BNYM lead(s) via the correct channels;

  • To deliver exceptional customer service to all BNYM staff and their clients at all times;

  • To act as evacuation co-ordinator and fire marshal during emergency incidents;

  • To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff

  • To provide cover for BNY Mellon Receptionist if required;

  • To attain and maintain a high level of knowledge of the site Assignment Instructions and the site emergency procedures and their local implementation;

  • To produce timely reports of incidents and alarm activations and check and log reports whilst taking appropriate action;

  • To carry out access control pass and aruba tag administration as per standard operating procedures;

  • To act as first point of contact during crisis/incident management out of business hours and to comply with escalation procedures as per standard operating procedures;

  • To work with other service partners to ensure that equipment faults are reported quickly

  • To maintain accurate documentation and reports;

  • To build and maintain effective working relationships with all key stakeholders

  • To assist and mentor all new security officers to support them in achieving site specific objectives

  • To support office based clients in matters relating to protecting the security and safety of all BNY Mellon staff, buildings/offices and assets;

  • To react positively and professionally in support of all security operations and emergency situations as required;

  • To follow the Company policies and procedures in relation to confidentiality, communications protocol, etc.

  • To comply with data protection policy;

  • To undertake any other duties as requested by the client;

    Main duties

    o Deal with Emergencies

    § To attain and maintain a high level of knowledge of all London Command Centre Standard Operating Policies and Procedures, site Assignment Instructions and Emergency Procedures for EMEA/APAC offices ;

    § To take ownershit and assist in the management of all incidents and events which occur 'out of hours' until such time as a BNYM client is able to take control;

    § Monitor, gather and assess information and intelligence and distribute to agreed parties within the client's and Mitie' business

    § To support office based clients, buildings/offices and assets

    § To carry out access control pass and aruba tag administration as per standard operating procedures;

    § To monitor Building Management Systems (BMS) as per standard operating procedures

    § To monitor CCTV and Access Control systems and other control systems

    § To carry out Corporate Security Travel Policy and Procedures

    § To maintain accurate documentation and reports

    § To comply with Data Protection Policies

    § To be pro-active to identify risks, threats, etc. which may impact BNYM and escalate to London Command Center

    § To act as Evacuation Co-ordinator and Fire Marshal during emergency incidents as required

    § To ensure all relevant incidents are escalated to the LCC and nominated BNYM lead(s) via the correct channels

    § To carry out administration of all routine tasks and operational procedures at all times and in times of emergency

    § Maintain contact with both the client and Mitie Management in accordance with specific and routine instructions, performance and site discipline

    § To carry out administration of all routine tasks and operational procedures

    § To act as first point of contact for BNYM crisis/incident management out of business hours and to comply with associated escalation procedures

    § Assist in the investigation of any issues or incidents which arise which may impact BNYM and escalate as per standard operating procedures;

    § To react positively and professionally in support of all security operations and emergency situations as required

    o Manage Security Reception:-

    § Deal with the day to day physical standard and out look of the reception

    § Ensure the security reception desk area is kept clean and tidy at all times

    § Ensure temporary passes are managed accurately as per standard operating procedures

    § Ensure to comply with the Assignment Instructions and Standard Operating Procedures

    § Take ownership to deal with enquiries from staff, visitors and clients to deliver exceptional customer service

    § Ensure all callers into the reception receive exceptional customer service

    § Carry out Corporate Security front of house security officer/Receptionist duties;;

    § Maintain accurate documentation and reports

    § Be disciplined and professional at all times following the ethics and standards required on the reception as outlined in the site Assignment Instructions;

    § Maintain effective working relationships with BNYM and Llandlord's Receptionists;

    § To carry out access control pass administration as per standard operating procedures

    § Monitor access and egress control;

    o Manage Security Office:-

    § Ensure the security office is kept clean and tidy at all times;

    § Ensure the shift documentations located in the security office /LCC are completed and equipment signed out and in as per standard operating procedures;

    § Carry out access control pass administration as per standard operating procedures (taking new starters photo and sending them via emails to pass admin office for staff access pass production);

    o Manage Staff:-

    § Assist with new starter security officers' training in accordance with specific and routine instructions;

    § Assist and mentor new security officers to reach their full potential and achieve the shift's objectives;

    § Carry out cleaners escort and monitor contractors when on BNYM premises;

    o Front of house

    § Carry out front of house ID check to verify those entering BNYM reception and office;

    § Monitor access and egress control

    o Audit

    § To undertake regular temporary pass audit checking the pass trackers to ensure all in order

    § To undertake eZid check regularly for QVS new starters and contact them to report to security to take their photos for access pass production, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., · Ability to deal with, control and manage incidents and emergencies

    · Excellent Organisationall Skills

    · Security Systems knowledge and experience (CCTV and Access Control systems)

    · To read, understand and comply with BNY Mellon Code of Conduct

    · Should be proactive and self motivated

    · SITO trained and certified

    · SIA lLicensed

    · First Aid trained and certified

    · I.T. Literate - ability to use MS Windows and MS Office applications

    · A sound understanding of electronic and security access control & CCTV systems

    · Physically fit

    · A disciplined and professional attitude

    · Customer facing/front of house skills

    · A high standard of appearance and dress

    · Be familiar with and understand the principles of Health and Safety at Work Act 1974

    · Good administration skills

    · Ability to work within established procedures and contribute positively to any improvements

    · Ability to demonstrate a commitment to delivering a high quality service

    · Ability to deal with, control and manage incidents & emergencies

    · Ability to liaise with others at all levels including Senior Management and customers' clients

    · To read, understand and comply with the client's and Mities' Codes of Conduct

    · Should be proactive and self-motivated

    · Profient and effective Communication Skills - both written and verbal

    · Excellent IT skills

    · Capable of working as part of a team

    · Previous experience of working in a corporate environmrnt and dealing with emergencies situations

Application Description

Dedicated Relief Security officer

1 Canada Square

London

Full-time

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.