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Data & Performance Manager

  • Location

    Birmingham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF23275G

  • Published:

    3 days ago

  • Expiry date:

    2022-06-11

  • Client:

    Mitie

Job Description

The National Maintenance Network is looking for an experienced Performance and Data Manager, to support a wide variety of contracts that will run through the NMN. You will be responsible for helping to drive continuous improvement of operational KPI performance, along with data analysis and accurate reporting.

You will report to the Head of Service Delivery, and will be responsible for the management of 4 Data Coordinators & the Central Admin Function made up of 1 Team Lead and 4 Administrators that support the NMN as a whole.

  • Investigate and resolve any data issues that arise, monitor the quality and accuracy of data to meet reporting requirements whilst ensuring data integrity

  • Support the production and distribution of timely, accurate and fit for purpose management information on a daily, weekly, monthly and ad hoc. This is to be carried out using a number of data sources and applications

  • Accurate performance reporting, producing reports for wider SMT and the Scheduling Team

  • Working alongside the Head of Service Delivery to identify issues and business partnering with operational teams to drive continuous performance improvement

  • Contract KPI reporting, including mitigation of failures where appropriate for the NMN

  • Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement

  • Monitor and drive improvements in data quality

  • Manage own workload to ensure deadlines are met and critical requests are prioritised

  • Share knowledge, technical expertise and ideas with colleagues within the team and the wider business

  • Ensuring high quality performance management reports are developed for the business and that the team are effectively managing the expectations of the stakeholders

    The successful candidate will be able to manage a complex workload and multiple stakeholder relationships

Candidate Description

  • Ability to analyse and understand management information and its impact on the business

  • Pro-active, able to work independently and with initiative

  • Well organised - manage a complex workload including planned and ad hoc work

  • Ability to deliver to tight deadlines

  • Ability to gather information from various systems / stakeholders / sources and present in a simple, meaningful way

  • Problem solving skills - finding solutions to ensure the required management information is provided

  • Strong attention to detail

  • Excellent verbal and written communication skills

  • Ability to analyse and understand management information and its impact on the business

  • Excellent facilitation and influencing skills with senior stakeholders

  • Strong Customer Service focus with an ability to utilise reporting capability of our systems to provide added value to our management

  • Impeccable attention to detail and drive to ensure 100% accuracy of data

  • Advanced user of Excel - in particular ability to manipulate data from different sources into a usable format using formulas, pivot tables and chart tools

  • Will be used to working in a fast paced environment

  • Experience in liaising with external partners and strong relationship management skills

  • Excellent communication skills both written and verbal

  • Experience of writing/developing reports in a report writing tool e.g. Business Objects, SSRS (or similar system) or will have the enthusiasm and capability to develop this skill

  • Will have experience of working in multi-disciplined team with the ability to identify process improvements and drive forward those changes

  • Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments

  • HSE management in accordance with our (Interserve) Quality Management System and all legal and statutory requirements

    Experience:

  • Experience of performance and data management in an outsourced services environment

  • Experience of business improvement projects

    Technical skills:

  • Advanced excel is essential

  • A basic understanding of SQL. Ability to edit and run queries is highly desirable. Full programming ability is not required but would be beneficial

  • Ability to decipher KPI contract measures and recommend improvements

  • Project Management skills - able to maintain a simple project plan, updating risks, issues, actions and decisions

    Understanding of how Computer Aided Facilities Management (CAFM) Systems operate and underpin an FM operation is essential. Ability to navigate Maximo or an equivalent CAFM is highly desirable

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.