1 day ago
We're looking for a curious and technically capable individual who has proven experience in generating insight from disparate datasets.
Responsible for the delivery of Operational reporting and analytics for Technical Services. Using data and MI to deliver operational insight solutions using Power BI to support the business and our clients. Developing reports & insight that will drive tangible value and change both internally and externally.
Play an key role in supporting Technical Service and Connected Workspace leadership deliver business and customer goals through the use of data, analytics and story telling.
This role will inform and support the development and adoption of Mozaic, Mitie's award winning analytics portal.
Deliver operational reporting to surface insight for users
Driving usage of Mozaic our self-serve analytics toolset
Governance (documentation & lineage) of datasets generated for analytical or reporting purposes
Drive the development of performance reporting & insight for use by Technical Service leadership
Assist with the implementation of change initiatives where necessary, and embed Mitie values and standards.
Adhere and promote best practices and consistency across the team,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents
Proven track record of value added analytical deliveries with at least 2yrs experience in similar roles
Microsoft Power BI experience highly preferred
Understanding of one or more data languages (SQL/Pandas)
Specialist analytics skills including modelling, data preparation, visualisation and story telling preferred
Must have a curious approach with good analysis skills to produce practical solutions to a range of problems
Experience of facilities management, property industry, customer experience or similar preferred
Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.