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Customer Services Co-ordinator

  • Location

    Waltham Abbey

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    26741

  • Published:

    about 11 hours ago

  • Expiry date:

    2026-09-03

  • Client:

    CBRE

Job Description

We are currently seeking a Customer Service Co-ordinator to join our Customer Service function based from our Head Office in Waltham Cross.

Duties Include:

  • Log all defects reported by customers, landlords, tenants, HAs and estate agents during the two year build warranty. Latent defects outside this period to also apply.

  • Arrange for Customer Service Managers to inspect/ascertain/escalate/ defects and undertake/oversee repairs where required.

  • Basic managing agent liaison in regards issues that may be reported by residents.

  • Ensuring consistent follow ups throughout the remedial works process and required close outs made to both the property affected and the company's defect data base.

  • Ensuring effective and consistent post completion communication with all new purchasers in order to maintain high levels of customer satisfaction and to receive the relevant feedback.

  • Provide relevant customer and subcontractor feedback where necessary.

  • Liaise with all sub-contractors in regards to defect management.

  • Provide guidance and advice on small DIY or maintenance issues.

    This role would suit someone who has undertaken a similar role within the Construction, property or maintenance industry as well as

Candidate Description

  • Working in a customer service environment.

  • Knowledge of defect management.

  • Knowledge of Housing Association procedures.

Employer Description

Waltham Abbey - England - United Kingdom of Great Britain and Northern Ireland

Telford Homes is a leading London-focused residential and mixed-use property developer. We are a Trammell Crow Company developer and part of the CBRE family. Specialists in creating, designing and building innovative landmark developments in some of the most desirable and sought-after locations in the capital., Telford Homes offers a number of flexible benefits to accompany the attractive benefits associated with this vacancy.

The emphasis of a Telford Homes project is always focused foremost upon quality, great connections and exclusivity. High specifications featuring some of the finest designer names, ensures that each individual property meets or exceeds the most demanding expectations. Architectural innovation and attention to detail ensures a true landmark development, which becomes a destination in its own right.

Our ongoing commitment to our customers and the developments we create to suit their lifestyle, has resulted in Telford Homes winning the outright award for Best Customer Satisfaction Initiative at the prestigious Housebuilder Awards. Telford Homes Telford Homes is a leading London-focused residential and mixed use property developer. We are a Trammell Crow Company developer that specialises in creating, designing and building innovative landmark developments in some of the most desirable and sought-after locations in the capital