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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: London
Salary: £38000 - £48000
Reference: CSM, 5BQ
Job Published: February 27, 2021 11:54

Job Description

Job Description

Apple Resourcing UK Ltd have an exciting opportunity for an experienced Customer Service Manager to join our reputable client who is an award winning housing developer to cover South of the river for their Southern Division, Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met

You will achieve and deliver to be effective in this role

Attend Customer Meetings Attend end of defect (EOD) inspections at the end of the defect liability period Manage the end of defect process Oversee the process and ensure that the customer is fully updated with actions and time scales Monitor contractors and Customer Service Operatives whilst remedial works are being undertaken Advise Customer Service teams on materials to undertake remedial works Maintain accurate record in accordance with internal quality management systems and General Data Protections Regulations Where appropriate manage the Customer Service Operative Ensure any customer issues are fully investigated and resolved promptly and efficiently Carry out periodic vehicle and equipment inspections Support the Customer Service team in gaining resolutions of customer issues Liaise and collaborate with all relevant departments to gain resolution of customer issues Monitor sub-contractor performance and escalate trends and concerns to the Head of Customer Service Monitor expenditure on site and advise the commercial team of any sub-contractor contra changes Escalate any issues or risks to the appropriate person Where appropriate manage the resolution of NHBC claims Where appropriate undertake Home Tours Familiarise and hold a good understanding of required policies and procedures

Candidate Description

IT Literate Good people management skills Excellent written and verbal communication skills - engaging with customers, suppliers, partners Pro-active approach with the ability to work independently and as part of a team Technical knowledge and experience, preferably from trade background Strong relationship building and decision-making skills Problem-solving skills Pro-active approach with the ability to work independently and as part of a team Methodical approach & tenacious attention to detail Ability to organise and prioritise effectively Ability to motivate and leading subcontractors and maintenance operatives Knowledge of Standards (National Housebuilding Council, British Standards, Building Regulations) as well as an understanding of the design process Good understanding of the legal framework associated with purchasing a property including the the most recent Consumer Code, To be successful in this role you will also have experience in these areas

Experience working as a Customer Service Manager Experience working in for a housing developer or housing association

Application Description

To apply for this role email your most up to date cv to or call us on 07775 039176