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Customer Service Engineer

Job Title: Customer Service Engineer
Contract Type: Permanent
Location: Oxford
Start Date: ASAP
Reference: 25089749002
Job Published: October 02, 2020 10:57

Job Description

Customer Service Engineer
Ref: 25089749002

Delivering Quality Every Day

About Amey
We’re committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country’s services and infrastructures we create better places to live, work and travel.


As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for



We believe that we are what we do.

It’s more than just wanting to do better.

At Amey we’re proud to be the better

What is the purpose of this role?
To repair, maintain and service plant and equipment to stipulated company and current legislative standards.

What will this role involve?
Repair, maintain and service, plant, equipment and associated ancillaries to current company standards and LOLER and PUWER legislation, both at regional pool location and on site as directed.

Assist in maintaining data integrity on our Fleet Management System.

Carry out inspection programmes on equipment and report as required.

Maintain local stocks of spares, CES, ancillaries, attachments and local technical documentation, as appropriate.

Develop interface with local MoD maintenance staff and provide assisted maintenance to level of own expertise, as appropriate.

Collect and input management information arising from maintenance and transaction activity, as required, using relevant systems.

Undertake delivery, collection and exchange of equipment and transactions, including inspections, for handover/handback of equipment as required.

Ensure that safe systems of work are adopted and company Health, Safety and Environmental policies are read, understood and adhered to at all times.

Ensure that when working remotely effective time management systems are adopted to maximise output.

Authorised to undertake unscheduled repairs within certain financial limits, to remove plant and/or equipment from use due to unsafe condition.

Authorised to order spares within certain financial limits.

Authorised to provide training to MoD maintainers and users, within limits of own qualification, ability and knowledge.

Must be willing to work away from regional pool location and in other ALC regional areas.

Will be required to undertake out of hours duties including weekend work and call-outs.

What are we looking for?
Experience in diagnosis of plant failure.

Working knowledge of Health & Safety, LOLER and PUWER regulations.

Articulate, professional and good communication skills.

Experience in construction related plant maintenance.

City and Guilds, NVQ or equivalent in mechanical engineering.

Computer literacy.


Essential to the job:

No restrictions to gaining MoD security clearance.

Full UK driving licence.

HGV licence (nice to have).

Physically fit to assist in loading and unloading of equipment, tools, STTE and spares.

Valid passport as potential for occasional travel to overseas locations (nice to have).

Able to maintain periods of intense workload.

Able to demonstrate a positive culture for their own and others’ safety, to be able to complete work based dynamic risk assessments and to assist in the production of hazard surveys and safe systems of work.

What makes this role unique?
You will have day-to-day responsibility for ensuring best value service delivery, including managing successful working relationships between Amey and it’s customers.

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