29 minutes ago
Serco Group Plc
We have an opportunity for a Customer Service Assistant, who will provide an excellent first point of contact with customers either via telephone, face to face or electronic methods, within one of Transport's flagship contracts.
As a Customer Service Assistant, you will look to support all customers at the terminal, including with the taking and handling of payments, manage customer enquiries and bookings and also look to use the NorthLink Ferries booking system.
This is an opportunity for an individual who has excellent customer services experience and a natural communicator. The successful candidate must show a natural drive to deliver a good customer experience as well as having a good knowledge of IT.
As a key part of the customer facing Serco and Northlink Ferries team, you will also be provided to promote our values and vision at all time. The postholder will also ideally have previous experience within a customer services environment, with a good level of education (especially Maths and English).
Experience within a customer facing role is not essential, but highly desirable with this opportunity.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
NorthLink Ferries has been run by Serco since July 2012 and is an operator of passenger and vehicle ferries, as well as ferry services, between mainland Scotland and the Northern Isles of Orkney and Shetland. In 2016, the NorthLink Ferries routes had a combination of over 300,000 travelling passengers across their services, forming a vital part of Scotland`s transport network., Working flexible shift patterns across a skilled and hardworking team, this is an opportunity for someone to join a talented group in a key customer facing role.
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.