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Customer Service Advisor Apply for this job

  • Location

    Wavendon

  • Sector:

    Security / Fire / Police

  • Job type:

    Permanent

  • Salary:

    £23000

  • Job ref:

    WRT-2021-10-14-E8BA929548FF

  • Published:

    1 day ago

  • Expiry date:

    2022-04-18

  • Client:

    Securitas

Job Description

Have you worked in a call centre, retail or hospitality?

Do you enjoy helping customers, answering enquiries, troubleshooting problems, and providing information? This role does not involve selling

Working a 4 on 4 off shift pattern including days, nights and weekends.

Would you like to develop your career in a global company that can help you achieve your life goals?

We are hiring a Customer Service Advisor's based in our state of the art office in Wavenden Gate, Milton Keynes.

The role involves working as part of a busy team supporting customers over the phone. You should be cool, calm and collected.

We will provide you with all of the skills, training, systems and processes to do a fantastic job at helping our customers.

This role requires you to have a CCTV licence, but don't worry, we will provide you with your training, complete your application and pay for it too.,

  • Provide effective and accurate management and prioritisation of alarm activations across a variety of platforms in accordance with customer-defined procedure.

  • Manage mobile alarm call-outs and additional work requests.

  • Respond to all customer requests for system configuration changes both in and out of hours

  • Ensure that all systems/databases are updated in a timely and accurate manner.

  • Provide helpdesk/First Line technical support for internal customers for example on the use of PDAs & body-worn camera systems

  • Answer all calls promptly and courteously within given service levels and processes, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.

  • Record and communicate incidents/accidents as per Company procedure

  • Ensure accurate information is recorded and reported in the systems in a timely manner and in line with procedures.

  • Ensure that all telephones are answered in a professional and timely manner and that all alarms are actioned and despatched in an efficient way.

  • Actively liaise with Mobile Dispatch and Static Guards to ensure seamless delivery and reduction of risk at customer sites where applicable.

  • Prioritise alarms, such as picking up Lone worker or Fire Alarms before others and reacting accordingly.

  • Understanding that life-threatening alarms are exactly that and require absolute focus.

Candidate Description

What you will bring to be a Customer Service Advisor

  • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions

  • Excellent customer service skills - Able to communicate at all levels

  • Positive and dynamic, able to use initiative

  • Problem-solving skills

  • Decision-making capability

  • Ability to follow instructions, procedures, and workflows

  • Computer literate - proficient in MS Office, ability to adapt quickly to new systems

  • Professional in appearance and attitude

  • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations

  • Adaptable, flexible, and able to prioritise and multi-task

  • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.

  • Experience of working under pressure in a fast-paced environment.

  • Ability to work as part of a team

  • A flexible approach to working hours including the requirement for covering of holidays and sickness,

  • Customer Service experience

  • Right to work in the UK

  • Checkable 5 year work history

Employer Description

Here at Securitas we protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21., With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB