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Customer Service Advisor

Reference: SL NBS30

Type: Contract

Location: Sheffield, England

Industry: Call Centre and Customer Service



We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources. 

Our client, Nationwide, is the world's largest building society as well as one of the UK's largest savings providers and a top-three provider of mortgages in the UK

Nationwide aren’t like a bank. They’re not like other financial services companies. They’re a building society - and they’re building their ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what Nationwide are all about and that’s what makes them different.

On behalf of Nationwide, AMS are looking for an Banking Customer Service Advisor for a 12 month contract (Potential perm opportunity) based in Sheffield, Swindon and Wakefield. 


Purpose of the Role:

As a Banking Customer Service Advisor at Nationwide, you will be a part of the banking department, taking inbound queries from their members. 


You will be responsible for:

  • Answering inbound calls from members of Nationwide – enquiries regarding their accounts
  • Completing tasks accurately and efficiently, with excellent attention to detail
  • Providing a positive experience for customers and other department members
  • Adhering to all processes, and ensuring all time related tasks are achieved to the highest standard


What we are looking for from you:

  • Previous Customer Service Experience
  • Good Communication Skills, including Telephony Skills
  • Computer literate, managing multiple screens and calls at once
  • Being authentic towards your customer and understanding the importance of their query
  • An individual who can work in a fast-paced environment and has the ability to multitask
  • A good eye for detail, a high degree of accuracy and enjoy working as part of a team
  • Confident and conversational, someone who can converse and build rapport with the customer
  • Someone who is determined to be successful within their role


Please Note:

  • Working Hours Monday- Sunday between 8am - 8pm on a rota basis Clear weekend off also (Only working a Saturday or Sunday not both between 8am - 8pm)
  • Training is 5 weeks and holidays are not permitted in this period


Applying for the role

If you are interested in applying for this position and meet the criteria outlined above, please click the link to Begin Your Application and you will be directed to complete your application on our client's site. They will contact you with an update in due course.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company may in the delivery of some of its services be deemed to operate in the UK as an Employment Agency or an Employment Business.