Alexander Mann Solutions (AMS) is the world’s leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients’ recruitment team and provides professional interim and temporary resources.
Our client is a British-based outsourcing business focused on financial and administration services. Their vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on their services for a sustainable future. Through their people and platforms they connect businesses with markets, engage customers with their investments and allow organisations to grow and transform.
On behalf of this organisation, AMS are looking for a number of Customer Service Administrator, Pensions on a 2 Month Temporary Contract, based in Liverpool.
You will become the first point of contact for Customers providing an excellent service that manages of our customer enquiries and ensures the highest quality of response.
As a Customer Service Administrator you will:
· Provide accuracy, appropriateness of response to requests
· Meet agreed productivity targets
· Provide effective communications with various stakeholders
· Proactively achieve team objectives
· Provide quality advice and guidance
· Meet deadlines
· Manage customer expectations
· Adhere to departmental policies and procedures
· Identify process improvement opportunities
What we require from the candidate:
· Previous Customer Service Experience
· Good written and communication skills
· Ability to develop strong working relationships
· Ability to follow processes and procedures for aligned tasks and duties
· Computer Literate ; Microsoft Office packages
· Excellent communication skills
· Ability to learn and retain specialist information
· Strong attention to detail skills
· Excellent Telephone Manner; Ability to comply with call handling requirements
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and AMS will contact you with an update in due course.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business