about 1 month ago
In your new role as a Customer host, you will provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible, and support the management team with any administration work or adhoc tasks they may require assistance with, completing all tasks to a high standard. You will need to take ownership and responsibility for all enquiries presented to the Customer Service area. Identify customers' needs and utilising appropriate questioning and listening skills to identify and offer solution, and establish, develop and maintain effective working relationships with all colleagues to ensure a 'one team approach' to the delivery of the Customer Service standards and the business objectives.
You will be assisting with the Christmas Gift Wrap Service, answering all telephone queries, delivering our Collect Plus service, and selling the Trinity Leeds Gift Card in line with Client expectation. You will work towards the Trinity Leeds target, forward all Customer Complaints using the correct procedure to the Client, support the Events team as and when required, and manage the Trinity Leeds Shop & Drop scheme in line with our procedure. The ideal candidate will present themselves in a professional manner, be in the correct uniform at all times and adhere to the rules regarding personal appearance.
To be successful in this position, you will be proactive in building knowledge and expertise in the services we provide to our clients. You will have excellent problem-solving skills, pride in being professional, approachable and friendly, and passionate about creating an outstanding customer experience for clients and colleagues from all levels within the firm. You will need experience in handling complaints calmly and effectively, ensuring that client needs are met and seeking referral where appropriate, and have an excellent standard of communication. You will have sensitivity and understanding of the specific needs of our clients, focusing on protecting information at all times.
At Mitie, you will be working for the UK's leading facilities management and professional services company. Looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.