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Customer Experience Manager

  • Location


  • Sector:

    Culture / Recreation

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    2 days ago

  • Expiry date:


  • Client:

    William Hill

Job Description

For our customers, William Hill is more than a betting shop. It's a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. If you can help us maintain this atmosphere, we'll reward you plenty. You'll enjoy continuous training, great benefits as well as opportunities to progress. What this role is about

  • Motivating a team of Customer Service Assistants

  • Coaching your team and developing their potential

  • Making sure the shop always looks the part (e.g. visual displays)

  • Getting to know your customers to champion safer gambling at all times

  • Taking care of opening and closing in our shops

  • Making sure your shop hits its targets This isn't a hide-behind-your-desk type of role. You'll be out there on the shop floor, engaging with our customers to ensure we're delivering the best experience.

Candidate Description

  • Supervisory experience

  • Great people skills

  • Positive, can-do attitude

  • Professional and dynamic approach to work

  • Age 18+ (it's a legal requirement)

Employer Description

Who we are It's a safe bet you know William Hill already. With over 1,500 betting shops across the UK, we're one of the best-known names on the high street. Ever since 1934, we've been at the top of our game, going one better. And we're not stopping there. Today, we're one of the world's leading betting and gaming companies - with over 12,000 employees in 10 countries and a booming online business.