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Customer Care Representative

  • Location

    Atherstone

  • Sector:

    Logistics

  • Job type:

    Permanent

  • Salary:

    £22165

  • Job ref:

    RC351986

  • Published:

    2 days ago

  • Expiry date:

    2024-02-20

  • Client:

    FedEx

Employer Description

larger customers, where you can earn in excess of £22,165 per annum. Our Care Centres are open from 7am to 7.30pm and hours can be discussed. We have full time and part time positions available which will be predominately Monday to Friday. Initially you will have the option to work from home, until a return to the office strategy has been confirmed. If you are passionate about providing an outstanding customer experience or want to start your career within this industry then please apply, all applications will be considered. Don't worry if you've not worked in a Care Centre before we will give you all the training and support you need. We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise - delivering an outstanding FedEx experience to all our customers. What we will offer you Attractive salary starting at £20,100 per annum (based on 37.5 hours - Full time) Opportunity to earn a bonus A starting balance of 23 holiday days, accruing additional days with length of service Structured career progression Pension Fun working environment Free onsite parking Health scheme Life assurance (4 x annual salary) Corporate benefits What we expect from you Be computer literate and can easily navigate between different screens/systems Have a positive attitude which is customer and team focused Be adaptable to change and flexible in your approach Be confident, empathetic and friendly Have excellent written and verbal communication skills Take accountabilityFedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.