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Customer Care Representative

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    1 day ago

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Employer Description

about parcels, its about having fun, showing passion and wanting to take your career to new heights. Dont worry if you`ve not worked in a Care Centre before, we will give you all the training and support you need. Our Care Centres are open from 7am to 7:30pm. We have full time and part time positions available on various shift patterns between these hours. You will be required to work some Saturdays on a rotational basis. To be a successful Customer Care Representative you must:

  • Be computer literate and can easily navigate between different screens/systems
  • Have a positive attitude
  • Be adaptable to change and flexible in your approach
  • Be confident with a friendly telephone manner
  • Be customer and team focused
  • Have excellent communication skills both verbal and written
  • Be empathetic
  • Take accountability
  • Be efficient
  • Be proactive
  • Be dedicated
  • Be able to react quickly and positively In return for your customer focus and dedication we offer you: * Attractive salary starting at £19,780.64 PA (based on 37.5 hours - Full time)
  • Opportunity to earn a bonus
  • A starting balance of 23 holiday days, accruing additional days dependent on length of service
  • Free onsite parking
  • Pension
  • Health scheme
  • Life assurance (4 x annual salary)
  • Corporate benefits
  • Structured career progression
  • Fun working environment FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.