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Customer Advisor

Job Title: Customer Advisor
Contract Type: Permanent
Location: Unknown
Industry:
Salary: £16800
Reference: WRT-2021-02-19-63255723B8F4
Job Published: February 27, 2021 11:54

Job Description

Job Description

The Customer Advisor will be responsible for the provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning connections to the company network, updating company asset systems and assisting in failure management for jobs issued to the construction partners.

Planning Department Customer Advisor Duties include:

  • Assist in primary contact for inbound telephone calls in respect of gas emergencies, connection sales opportunities, job updates and other business-related enquiries.

  • Responsible for verifying and auditing owner occupier sales and operational paperwork, updating customer information into company systems and utilising diary and resource systems.

  • Responsible for the planning of connections to the company network. Contacting customers to plan jobs and liaise closely with construction partners and outside agencies, and deal with any enquiries relating to the construction activity.

  • Drafting of connections letters, information packs and maintaining activity reports associated with owner occupier and commercial planning.

  • Assisting as with failure management of network construction activity. Issue the daily whereabouts of work, resolving issues to ensure jobs are dispatched and contacting customers to resolve and inform of any operational issues preventing job completion.

  • Assist in the planning of asset maintenance programmes, utilising company diary and resource systems and processes.

Candidate Description

· A minimum of 5 GCSE†s (or equivalent) grade C or above including Maths and English.

  • At least one year†s relevant administration experience within a customer services environment.

  • Experience dealing with high volume telephone enquiries within a customer services environment.

  • A good articulate communicator.

  • Excellent working knowledge of Microsoft Office products, particularly Microsoft Excel and Word.

  • Excellent organisational skills.

  • Excellent analytical skills.

  • Excellent problem-solving skills.

  • Complaint handling experience is desirable.

Employer Description

On behalf of our client, a Top 100 Northern Ireland Company, we are seeking an experienced Customer Advisor to join their Planning Department based in Greater Belfast. (Free bus from the city centre is offered for employees as well as free car parking)., Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.