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Custody Detention Officer (Leicestershire)

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    about 21 hours ago

  • Expiry date:


  • Client:


Job Description

  • To be responsible for the reception and documentation of detained persons and to ensure their safety and well-being.

  • To control and supervise detainees within police custody in the movement to and from the cells and in their use of the telephone, exercise, washing, feeding and visiting facilities to ensure their safe and secure custody.

  • To maintain a safe, clean environment for all detainees and staff including the cleaning of cells as required

  • To ensure visits are made to detainees as directed by the Custody Officer and in compliance with police policy and standard operating procedures.

  • In emergencies, assist in the restraint of violent detainees or those seeking to escape.

  • To maintain an accurate record of detained persons movements, treatment and welfare, to ensure the full awareness of all staff deployed within the custody suite.

  • Undertake Police National Computer (PNC) checks and updating force IT systems as appropriate.

  • To liaise with agencies, personnel and Appropriate Adults in accordance with relevant legislation, policies and procedures.

    Professional Conduct:

  • By utilising good interpersonal skills and welfare standards, engender a spirit of high morale and co-operation between and amongst prisoners.

  • Treat all prisoners, visitors, and officials with respect, courtesy and consideration.

  • Assist in the assessment of prisoner's conduct, health and wellbeing.

  • Render first aid to either detainee or member of staff.

  • Maintain a high level of personal appearance as per Mitie Code of Conduct.

    Communicates Effectively

  • Positively engages with the customer, colleagues, visitors and partner agencies at all levels; ensuring that communication is timely, accurate and is fit for purpose.

Candidate Description

Person specification

  • Proven organisational skills with the ability to work under pressure.

  • Good computer/IT skills

  • Interpersonal and face to face communication skills based in a customer facing environment.

  • The ability to work independently and part of team, within a fast-paced environment.

  • Must be flexible and demonstrate a willingness to cover any custody facility as directed, at short notice if required to cover abstractions and emergencies

  • Candidates must have successfully completed a 3-week Initial Training Course for a Detention Officer (training provided)

Employer Description

We deliver a range of critical public services to vulnerable adults within the immigration, justice and healthcare sectors. We believe public services should drive positive outcomes for citizens, as well as best value. Our people work closely with those in our care to ensure they are kept safe and treated with respect and dignity.

We are the largest provider of immigration removal centre management operations and secure escorting services (in-country and overseas) for the Home Office, caring for over 13,000 detainees each year. We also deliver secure health services to over 60 police custody suites across England and Wales, and prison facilities management services for the Ministry of Justice.

What's it like to work for us?

If you have the talent and passion, we have the opportunities.

Our philosophy is all about delivering brilliant service to the people in our care, leading our people through our values and creating great training, development and career opportunities. We will support you every step of the way, helping you develop your skills to professionally deliver this rewarding, sometimes challenging, role with integrity and respect.

In our diverse business, we need people who can communicate effectively and accurately with strong interpersonal skills. You will thrive on being part of a team, whilst capable of making decisions which provide the best output for those in our care and for the business. The services we provide can be challenging at times so resilience is key and with every day being different you'll need to be comfortable with change, planning and organising in order to deliver excellence. Care & Custody is a people business, with the people in our care being at the heart of all that we do; you'll be integral to creating a safe environment, free from discrimination, where people are treated with respect and dignity.

Job Description

Custody Detention Officer's - Leicestershire Police: Beaumont Leys, Keyham Lane & Euston Street

(NB: May be required to cover neighbouring contracts to cover abstractions),

  • MiDeals discount scheme with over 3000 offers available from your favourite retailers, leisure and utilities companies.

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.