about 1 month ago
To oversee the site security team, report to Security Manager if all contracted and temporary hours are not to be fulfilled to the complete satisfaction of the client.
To assist the Security Manager with the retention of the contract - the security team is key to the business and through total quality management; this must be a primary objective of the site TSM management team.
Ensure that the site is managed to the agreed levels; reporting issues or concerns to the Security Manager in a timely fashion.
To proactively demonstrate and work to the Company's values, act as an ambassador for Mitie Security at all times.
Ensure all contractual commitments are honoured and if there is any failure be the first to advise the Security Manager. Any complaints must be logged in accordance with the quality system and reported to the Security Manager in a timely and effective manner - these must be logged as required on the assignment.
Training and development
In support of the Security Manager, monitor security officer's performance and report any concerns to the Security Manager in a timely fashion.
Support the Security Manager in providing and monitoring site training
Managerial/ work performance
Manage security and emergency incidents
Ensure the correct and appropriate operation of security systems and procedures are adhered to
Constantly assessing risk and taking appropriate measures to deal with that risk
Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client. All issues need to be raised with the Security Manager in a timely fashion.
Provide assistance to all staff that have welfare requirements - report to the Security Manager in a timely fashion.
Support the organisation in any way deemed necessary as required by the Security Manager
Provide the assurance of a professional and high quality security operation
Liaise closely with the Security Manager to ensure that they are aware of any changing requirements of the contract
Provide information on activity on site relevant to the teams performance, on-going issues and future development opportunities to the Security Manager in a timely fashion.
Make sure that all site instructions must be adhered to by the security team
Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients,
We challenge people when they don't do the right thing
We welcome advice from anyone that might improve what we do
We are open and honest
We think safety and always follow rules for safe working
We go out of our way to make a difference
How we behave…
We work with each other to achieve the best for clients and for Mitie
We share information to help colleagues succeed
We build great relationships
Our first response to requests will always be positive
We look out for each other, never walking by unsafe actions or situations
We help others to be the best they can be
How we behave…
We support and encourage each other to develop
We lead by example
We set clear expectations
We listen to and learn from others
We learn from mistakes and incidents to prevent recurrence,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
SC Security Clearance beneficial
First Aid Certification beneficial
SIA Licence required, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
Communication, Screeced to SC Level which must be in date - Compulsory Requirement
Physically Fit - A competency based assessment is a compulsory requirement and must be completed by all applicants.
Holder of a 3-Day HSE first aid certificate (minimum 1 day, applicant must be able to supply a certificate)
Previous experience as a Security Officer working in a high profile blue chip client environment.
Calm under pressure
Trustworthy & Reliable
Good time keeping
Good written and verbal communication skills
Well presented in full uniform at all times
Good interpersonal skills
Can work under pressure
Holder of full UK Driving Licence (preferable)
Proficient in written and oral communication skills and IT literate/ competent
Disciplined/ professional attitude
Ability to work within established procedures and to contribute positively to any improvements
Ability to listen and demonstrate creative thinking skills
Working within the Mitie values and behaviours
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.