about 14 hours ago
To ensure all guests receive an excellent welcome and that you consistently deliver great serviceEnsure consistent, high quality support is supplied to the business consistentlyTo process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding informationu00a0Use computer as an effective communication tool, inputting data as requested into excel and word documentsAbility to identify and escalate building maintenance issues/hazard perceptionAttend training as appropriate/on-line/out of house/self-developmentTo handle any guest complaints and provide a swift solution or escalate as appropriateTo ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body languageTo ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls via the switchboard and emails using the appropriate greeting and sign off.To be articulate and pre-empt the needs of clients and visitors.To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrivalTo communicate effectively with other departments and neighbouring Mitie sites.To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all timesTo be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparationTo efficiently report any maintenance, IT or Health and Safety concerns to the relevant departmentTo maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etcTo actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areasTo assist in any other reasonable duties as required by your colleagues, managers or clients
Excellent communication skills and exceptional attention to detailu00a0Immaculate personal presentation endorsing the Signature five star imageProven experience and understanding of an exceptional Customer Service deliveryPrevious experience with visitor management and booking systems preferableExcellent time management and organisational skillsPro active, flexible and can-do attitudeThe ability to handle complaints and difficult situations in a patient, calm and effective manner and escalateu00a0 where appropriateAbility to deal with multiple requests simultaneouslyComputer literate (Word, Excel, PowerPoint, email) and excellent administration skillsTeam playerBe innovative, identifying improvements and smarter ways of working
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 70,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us. u00a0Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;Customer Support Team Memberu00a0- Full Time37.5 hrs with shifts between 07:00 - 19:006 Months Fixed Term Contract with the possibility of leading to a permanentu00a0positionValues:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.At Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.