about 13 hours ago
Our prestigious finance client, Citi bank has some vacancies onsite.
Fantastic opportunities are available for customer focused enthusiastic, resilient and confident female SIA Licensed Security Officers to join our MITIE Total Security Limited team. The requirement for female officers is an occupational requirement due to the nature of the role which will require the searching of all females who enter our clients building.
You will be responsible for various security requirements of the site and maintaining a good corporate image and high standards of professionalism., Duties and responsibilities include (but are not limited to) The role is to provide exceptional Customer Service, responsible for supporting and liaising with the client on all of the sites operations 24hrs per day 7 days per week. To provide clear and timely communication to the site Manager's on key issues that affect the business operation and customer service delivery. Ensure that the interests of Customers and visitors are always fully protected and conduct yourself accordingly, as their representative. To deliver exceptional 'Customer Service'
Understanding of the emergency procedures for the building.
Ensure all instructions, both written and verbal are adhered to.
Provide security escort to all areas of the building as and when required
Carry a radio at all times whilst on duty.
Have read and understood the assignment instructions.
Report any issues to the supervisor or duty manager.
Always conduct yourself in a professional manner.
Always have your SIA license with you and displayed.
Control all aspects of access and egress to the building.
Complete internal and external patrols, specifically reporting all faults and blocked fire exists as a priority.
Assist in all types of evacuations and events that may occur at the client site.
Respond to emergencies.
Report security or safety issues to the site Supervisor.
Deal with conflict in an appropriate manner if required.
Write up incidents to the standard expected by Management.
Carry out ID checks.
Carry out searches of areas and persons in accordance with assignment instructions.
Be vigilant to the Health and Safety risks, carrying out regular checks.
Follow all reasonable requests from the Supervisor or Senior Management
To be on post, on time as dictated by duty rota or as instructed by Supervisor or above
Contribute to ways of improving service delivery to our clients and customers by not accepting the 'norm'.., On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.
Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.,
Excellent communication skills to all levels - verbally, written, phone and by security radio's.
Being able manage own workload and escalate where required
Can work effectively as part of a team or can work on own initiative
Extensive experience working in the corporate environment within the banking sector
Excellent interpersonal skills, to liaise with security officers, managers and directors
Can solve problems and make decisions.
A skilful negotiator who can resolve issues
Excellent organisational and time management skills
A positive attitude to dealing with people and taking on challenges,
Ability to work shift patterns within the range of hours including weekends and bank holidays
Have a full 7-year checkable history (which will need to be available on request)
Good interpersonal skills / customer service
Clean and tidy appearance and presentation always
Be able to work as part of a team
Willingness and drive to succeed in a highly motivated environment
SIA Door Supervisor Licence or Security Guarding Licence
The Full time security officer will need to be a team player with an enthusiastic attitude.
The Full time security officer should be able to work on own initiative.
Retail Security experience
Flexible Approach to work to suit the business needs.
Excellent communication skills are required both written and verbal.
It is important the Security Officer is calm under pressure.
Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Door Supervision or Security Guarding License essential.
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.