1 day ago
Mitieu00a0has a great opportunity for au00a0Duty Controller to join the Total Security Management Team; the Duty Controller will be based with one of our prestigious customers.To assist with supervision of the on-siteu00a0team which is responsible for supporting and managing all of the centre operations.To assist in providing clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.Main DutiesTo Assist the Duty Controller in providing timely and effective communication to all within the business including and up to the centre Manager andu00a0VSG.Update and collate incident information, Daily Reports and Flash reports.Serious incident tracking and management.Systems Fault reporting.Ensure all incidents are logged and managed effectively through to completion.Assist the Duty Controller in supervising the personnel within the Mall and Car Parks.Provide accurate information / direction to Security Officers / Mall Managers attending incidents within the centre demise.Maintain the standards of the Security for access / egress and visitor regulation.To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.Ensure that all Policies and Procedures are followed in relation to duty requirements.Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.To develop and maintain good working relations with applicable local agencies and services.Any other reasonable request from management or client.Completion and checking of all accident and Health and Safety report.Ensure compliance with theu00a0CCTVu00a0Policy and audit trail.Ensure the issue of keys is in line with procedure., Health and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;u00a0NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.For all internal applicants, please note Terms and Conditions are non-transferable
Person SpecificationStrong customer service skills.SIAu00a0CCTVu00a0Licence required for the role.Good verbal and written skills.IT Literate.Ability to remain calm under pressure.Significant experience of dealing with people and challenging situations.Strong written skills for reports, incidents and presentations.Good interpersonal skills, to liaise with security officers, managers, client, contractors and members of the public at all levels.Strong written skills for reports, incidents and presentation.
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.