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Control Room Operator

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Description

This is an excellent opportunity to work closely and support the Mitie Facilities team at an exciting point in the development of the new Sky Studios Elstree site.u00a0 This role worksu00a0closely with our client Sky andu00a0will report into the Site Securityu00a0Manager within Mitie.Job objectives and responsibilities Security and safety of the Sky Elstree, building assets, visitors, staff and occupiersCCTV monitoring and data processingMonitoring, manage and operate security and technical systemsSupport the Control Room Supervisor and Duty ManagerIncident and emergency response and managementComplianceHealth and safetyKey managementAccess ControlOperational reports and recordsMain Dutiesu00a0Manage continuity and consistency of excellent service deliveryu00a0Assist and support the security control room supervisor and duty manageru00a0Ensure KPIu2019s and SLAu2019s for the security control room are met or exceededu00a0Ensure all health and safety policies and procedures are adheredu00a0Uphold great working relationships with service providers, contractors, occupiers and stakeholdersu00a0Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)Manage all systems and equipment, maintain full functionality and availability.u00a0Effectively report, address and resolve system and equipment faults, issues, repairsu00a0Respond proactively to any reasonable management requestu00a0Understand and adhere to all company and client policies and proceduresu00a0Monitor, manage & operate CCTV, access control & fire alarm systemsu00a0Monitor and manage technical systemsKnowledge and compliance of GDPRManage and process all data requestsu00a0Train and mentor staff Issue and manage equipmentConduct equipment and system audits Conduct CCTV investigationsManage resourcesManage the process of key management and key management systemsManage access control systemEnsure compliance with legal, company and contractual obligations, Health and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;u00a0NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.For all internal applicants, please note Terms and Conditions are non-transferable

Candidate Description

Person SpecificationStrong customer service skills.SIAu00a0CCTVu00a0Licence required for the role.Good verbal and written skills.IT Literate.Ability to remain calm under pressure.Significant experience of dealing with people and challenging situations.Strong written skills for reports, incidents and presentations.Good interpersonal skills, to liaise with security officers, managers, client, contractors and members of the public at all levels.Strong written skills for reports, incidents and presentation.

Employer Description

Delivering the exceptional, every dayOur purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people: a place to work where you can thrive and be your best every day.Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture u2013 our core values and how we behave:We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for MitieWe go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.Our customersu2019 business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.At Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right.