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Contract Support

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 5 hours ago

  • Expiry date:


  • Client:


Job Description

To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. KEY RESPONSIBILITIES Financial Control

  • Raise all Contractual POs as required for the delivery of the Contract scope

  • Continually review, maintain and improve billing, debt, work in progress, purchase orders and ledger postings against Plan and Forecast

  • Identify and resolve any areas of financial weakness within the Contract in a timely manner

  • Provide information and resolve issues raised by both external and internal auditors

  • Ensure company policies and procedures are adhered to consistently throughout the Contract and wider Business unit Reporting

  • Prepare accurate reports for the Contract which feed into Business Unit reports in line with strict monthly company timetable with analysis and commentary

  • Support the Contract Manager with accurate forecasting reports

  • Prepare weekly/monthly/quarterly client reports

  • Monitor SLA compliance of work orders and report any concerns to the relevant department lead

  • Any other reporting as requested by the Contract Manager, Finance and Contract Support Manager, Business Unit Leader or Divisional Management Operational

  • Ensure the smooth operation of the Helpdesk function of the Contract

  • Monitor compliance with Logbooks and client filing system

  • Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place. Manage and Develop Team

  • Recruit appropriate reception/helpdesk teams who are trained to the correct performance standards

  • Induct new reception/helpdesk in line with the induction process

  • Ensure the scope of the contract support role is correct and understood

  • Ensure contract support adhere to company policies and procedures

  • Ensure contract support are trained on the business systems applicable to the role (e.g. Dynamics AX, Excel, SI)

  • Create "buddy" systems where applicable for mentoring

  • Share best practice and ideas are shared across the team

  • Ensure that the team maintain their training plans as well as maintaining your own Business Relationships

  • Identify key stakeholders, including the Central Finance team, prioritize their needs and review on a monthly basis

  • Ensure issues and solutions are identified promptly, communicated to the appropriate level and resolution monitored via the CBRE monthly Contract and Business Unit review process

  • Ensure use of best practice, communication and understanding of key business messages through monthly regular site visits with focus on underperforming contracts Added Value

  • Provide financial and contract support leadership and direction. This will involve personal attitude, use of skills and dissemination of knowledge

  • Use specialist knowledge and experience to provide insight and influence to impact performance standards

  • Implement improvements, drive change, raise standards through the direct and indirect management of staff

  • Fully comprehend the financial and commercial detail of contract to ensure optimal performance and risk management

  • Share knowledge and best practice across the company

  • Train non-finance staff in use of financial systems ensuring complete, consistent and accurate financial statements

  • Support the Account Manager where required to ensure successful delivery of the Contract

Candidate Description

  • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

  • Education to A-Level/HNC standard would be beneficial Experience

  • Experience of a similar customer facing role in a medium-sized business.

  • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Employer Description

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.