9 days ago
Job objectives and responsibilities:
To carryout duties in compliance with Mitie Policies and Procedures
To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations
Compliance with Health and Safety policy/legislation
To ensure that so far as is reasonably practicable Mitie reacts efficiently and effectively in line with client SLA's and KPI's
To ensure the effective planning of reactive tasks and the allocating of ppm tasks using standard times and utilisation tools for the field delivery Team.
Administration Tasks: + Basic admin tasks - emails, telephone, printing + Customer Service to include - job updates, queries, general information + Raising jobs and SLA review of task + Requesting quotes and submitting them updating the quote log + Raising PO's, supporting approve to pay and PO uplifts + Ordering parts checking value for money + Stationary + Filing / Uploading certificates in activity folders and Maximo + Compliance Site Folders and Certification + Share Point management + Engineer support i.e. PDA's, Timesheets, correcting job assignments, pay queries, general enquiries + Security clearance for staff, and contractors where applicable through both Mitie and Thales systems + Team building and engagement i.e. birthdays, events etc.
Support FM, AFM and supervisor on the following: + Support cover when FM, AFM and Supervisor are out of office + Scheduling contractor works PPM's and Reactive works + Close down PPM's for subcontractors + Works with suppliers chasing updates, certificates, paperwork, general enquiries + Training documents and TBT sheets oversight and document management + Chasing accounts to support weekly WIP and billing
Projects - Minor site projects works supporting site functionality and administration.
Excellent PC knowledge - Excel, Word, Email
Good organisation and administration skills
Accuracy and attention to detail
Excellent communication/interpersonal skills
Ability to liaise at all levels using tact and diplomacy
Enthusiastic with positive "can do" approach
Work well during times of pressure
Calm nature - even temperament
A knowledge of the hard services and Facilities Management sectors is desirable but not essential
High level of motivation
Excellent organisational and planning skills
Ability to multi-task
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.