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Contact Centre Operations Manager Apply for this job

  • Location

    Wavendon

  • Sector:

    Security / Fire / Police

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-09-24-623295A4AA10

  • Published:

    1 day ago

  • Expiry date:

    2023-11-08

  • Client:

    Securitas

Candidate Description

  • Experience of managing people in a security operations centre or contact centre environment

  • Highly PC Literate.

  • Great leadership and people management skills.

  • You will have previous experience of managing third party supplier relationships.

  • Experience of creating a client centric culture across a large team.

Employer Description

A fantastic new role has been created to work in our Milton Keynes Security Operations Centre as an Operations Manager.

You would be joining an organisation that embraces change, that are positive, curious and respect each other, which we believe enables and empowers individual success in people like you.

This is an excellent opportunity to develop and grow yourself and your people.You will be given the opportunity to deputise for the Security Operations Centre Manager in their absence and we will sponser you to achieve your CCTV licence within your first few weeks of working with us.

The Operations Manager will take full responsibility for leading and managing a team of team leaders, contact centre agents and administrators to deliver an excellent service to both internal and external customers, monitoring security alarms, alerts and incidents..

You will ensure that we deliver excellence, consistently and efficiently and will drive performance improvements and new initiatives.

Taking responsibility for all decisions, initiatives and strategic choices affecting the Security Operations Centre on a day to day basis. Working with line management and business colleagues to implement wider strategic goals. Leading on all aspects of team performance, quality output and employment management issues. Ensuring the team and the processes are continually improving., Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20/21.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.