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Conference & Events Supervisor

Job Title: Conference & Events Supervisor
Contract Type: Permanent
Location: Swansea
Start Date: March 2020
Reference: SDX/TP/826700/55749
Job Published: February 10, 2020 13:43

Job Description

Conference and Events Supervisor
Job Introduction
Working alongside the Hospitality & Assistant Hospitality Managers ensuring smooth running of all C&E and match days. This is the ideal role for an experienced C&E person looking for a step up to a supervisory role. Your working rota would vary on business needs & fixtures.

Role Responsibility
Manage the performance of any direct reports, ensuring that the team are motivated, supported, trained and coached appropriately
Supervise the team to ensure effective communication
Delivering induction and training; facilitating skills training and role specific training·Ensure staff are fully trained and prepared for each event including the completion of mandatory health and safety training·Actively address all issues in relation to non-adherence of company standards
Treat all customers in a polite and courteous manner at all times
Provide direct liaison with the client, customer and the sales team to ensure clear communication of each parties needs and expectations
Deliver all catering requirements to the highest standard in a timely fashion
Demonstrate the ability to perform all tasks consistently to adhere to the specific standard
Deal with all customer comments in a positive manner and take appropriate follow up action, turning any negative customer experiences into positive ones
Maximize all sales opportunities through selling techniques
Ensure that the necessary audits are carried out as per the company standard
Report all maintenance issues and hazards following the correct procedure
Be aware of and adhere to legal and company regulations relating to the following areas: HSE, Food Hygiene, Licensing Laws and Fire regulations
The Ideal Candidate
Strong Communicator
Team Player
Trustworthy and Honest
Diligent and has an eye for detail
Experience of large scale conference & events delivery
I.T literate
Excellent working knowledge of Word, Excel and PowerPoint
Proven track record in planning, organisation and time management
Ability to work as a team
Can Do attitude
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

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