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Commercial Planner

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 19 hours ago

  • Expiry date:


  • Client:


Job Description

Job objectives and responsibilities

  • To carryout duties in compliance with Mitie Policies and Procedures

  • To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations

  • Manage the Reactive Work Order and PPM process with engineers ensuring that the contractual priorities and timescales are met.

  • To ensure that so far as is reasonably practicable Mitie reacts efficiently and effectively in line with client SLA's and KPI's

  • To ensure the effective planning of reactive tasks and the allocating of ppm tasks using standard times and utilisation tools for the field delivery Team.

    Main duties

  • Comply with Health, Safety and Environmental policies

  • Achieve the highest standards of quality, service and presentation of the business

  • Effectively monitor delivery of reactive, Quoted & Pre-planned Maintenance works and ensure contract KPI's

  • Foster client relationships and develop a culture of trust and respect

  • Allocate and dispatch reactive, Quoted & Pre-planned Maintenance works orders to appropriate engineers

  • Ensure work orders are completed to meet the contractual timescales

  • Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis

  • Escalate potential unavailability work orders to the operations managers and supervisors

  • Ensure that complaints are dealt with appropriately

  • Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area

  • Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

  • Manage all PPM activity from distribution to collation and closure

  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

  • Record Engineer/Supervisor Holiday records

  • Raise Purchase Order Requests and uplifts through the Oracle finance system.

Candidate Description

  • Must have previous experience of call centre or call logging systems

  • Previous experience of customer facing role

  • Proven communication skills

  • Must be able to work to tight deadlines

  • Logical and methodical

  • Team player - Ability to work alone or as part of a team

  • IT literate - experience in quality & performance measurement systems

  • Flexibility / Adaptability

  • Financial Awareness

  • A knowledge of the hard services and facilities management sectors is desirable

  • Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises

  • Attention to detail,

  • Understanding of supply chain/basic planning process (order, production, delivery)

  • Microsoft Intermediate Excel skills

  • Knowledge of Maximo or similar CAFM system.

  • Relevant experience in a Planning role using business in-house systems together with Microsoft packages

  • A knowledge of the hard services and facilities management sectors is desirable

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.