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Client Services Team Leader

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £20800 - £33280

  • Job ref:

    REF20243O

  • Published:

    1 day ago

  • Expiry date:

    2022-11-11

  • Client:

    Mitie

Job Description

  • To manage and motivate team of Client Account Managers and their respective administration supports

  • To streamline procedures to ensure consistent and regular Site Improvement Plans are provided to all clients on a regular basis

  • To ensure that all clients' KPIs are consistently met

  • To oversee the financial management of these clients and make improvements to the debt management process

  • To recruit and train future Client Account Managers, as well as nurturing and developing those already in the team

  • To improve quality on sites through close working with operational colleagues

  • To innovate and develop new service lines to clients

  • To oversee the management of new bids to their completion

  • To ensure that new contracts are effectively mobilised

  • To be a point of escalation for all clients

  • To attend client meetings on site and in offices on a regular basis

  • To cover for Client Account Managers whilst they are unavailable

  • To ensure that the following is achieved on your accounts and that of your team:

  • Carry out prospecting, estimating and closing of extra works sales to agreed monthly targets

  • Ensure that internal database is kept regularly updated with all contract information, contact names, prices and services

  • Provide reports and any other information where required to the client. Working to clients' systems and external databases where required.

  • Sourcing subcontractors and obtaining competitive quotations for additional works. With the assistance of the Client Support, issuing purchase orders, reviewing documentation and chasing for works completion

  • File and maintain paperwork in accordance with quality assurance procedures

  • Respond quickly and effectively to all queries and requests raised by clients and colleagues alike

  • Business hours: Monday - Friday 8-18.00, Saturday 9-17.00 and Sundays 10-16.00

  • Annual salary: starting £25 000

Candidate Description

Essential Experience /Abilities

  • Significant experience of working with Managing Agents in a sales and operational role

  • Demonstrate experience of team leadership or management experience

  • Demonstrate experience in strategic planning and management

  • Demonstrate excellent commercial awareness / management

  • Demonstrate success with long term debt improvement

  • Demonstrate success with all areas of sales growth through good account management

  • Working within team environment

  • A sound understanding of Customer Service Levels and Key Performance Indicators

  • Good PC skills and fluency with a range of PC packages

  • Ability to work to critical targets and deadlines

  • Able to work in a team as well as autonomously to a high level of accuracy

  • Good planning & organisational Skills

  • First class communication skills both written and spoken

  • Influencing skills

  • Flexibility and receptiveness to change

  • Good decision maker

  • Commercially focused

  • Customer focused

  • Excellent Health & Safety awareness

  • Self motivated

  • Happy to work alone or in a team

  • Keen to work to defined targets

  • Excellent relationship management skills

  • Superior multi-tasking abilities

  • Superior time management and organisation skills

  • Takes ownership of personal development

Application Description

70 Park Lane

London

Full-time

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.