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Client Account Co-ordinator

  • Location

    Rutherglen

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26524M

  • Published:

    about 4 hours ago

  • Expiry date:

    2023-07-26

  • Client:

    Mitie

Job Description

Our values and behavioursDelivering the exceptional, every dayu2022u00a0u00a0u00a0u00a0u00a0u00a0 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our people: a place to work where you can thrive and be your best every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our culture u2013 our core values and how we behave:ou00a0u00a0 We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.ou00a0u00a0 We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.ou00a0u00a0 We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.ou00a0u00a0 Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.ou00a0u00a0 Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Job objectives and responsibilitiesAs Mitie Landscapes continue to grow within their sector we are looking for a Junior Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.If you enjoy coming up with effective solutions and working toward

Candidate Description

achieving goals, this job is right for you. You will use your communication skills to identify and address clientsu2019 needs while representing our company in a positive way. Previous customer service experience will be an advantage.Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.This role is an exciting position that will help shape our landscaping business, working in a passionate, target driven team in the largest, leading FM company in the UK.Reporting to the Business Support Manager, the candidate will be required to demonstrate excellent project management skills and the ability to thrive in a fast paced commercially focused environment.u00a0Due to the sensitivity of the client DBS and BPSS checks will be required.Main dutiesTo assist the Key Account Management Team with the followingTo ensure consistent and regular client contact is maintainedTo attend client meetings on site and in offices as requiredImprove quality on sites through close working with operational colleaguesCarry out prospecting, estimating and closing of extra works sales to agreed monthly targetsTo innovate and develop new service lines to clientsTo ensure that all clientsu2019 KPIs are consistently metTo oversee the financial management of these clients and make improvements to the debt management and WIP processDirectly responsible forEnsure that internal database is kept regularly updated with all contract information, contact names, prices and servicesProvide reports and any other information where required to the client. Working to clientsu2019 systems and external databases where required.To work with other service lines, where applicable, to deliver a consistent, quality message about MITIE to the clientsHold a genuine interest and passion in working with and helping all clients and fellow colleaguesEnsure that best practice is shared across all locations in order that we deliver a national service while incorporating the local nuances of each site via site inspections and visitsDeliver quality, diversity and a can-do attitude along with great team work to ensure success at all levelsSourcing subcontractors and obtaining competitive quotations for additional works. With the assistance of the Business Support Team, issuing purchase orders, reviewing documentation and chasing for works completionFile and maintain paperwork in accordance with quality assurance proceduresRespond quickly and effectively to all queries and requests raised by clients and colleagues alikeIdentify and highlight any Sustainability project opportunities with clients and contractsOwn the administration process in terms of quote requests, PO requests, visit raising and closing, invoicing, database management and ensure that this is completed in a timely mannerCollate all necessary management information necessary to produce Monthly Management Reports for clients and Head of Department as requiredAssist, when required, with the surveying, pricing and preparation of new contractsEnsure that all ad-hoc works are reported direct from site and forwarded to the client with proposed costings to rectifyEnsure that the company image is correctly presented in a professional manner at all timesAttend client reviews on a regular basisPerson Specificationu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Appropriate professional or academic qualification in a relevant subject e.g., business, finance, commercialu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Experience of working with clients in the grounds maintenance industry preferred but not essentialu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Demonstrate good commercial awarenessu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Sound understanding of Customer Service Levels and Key Performance Indicatorsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Good PC skills and fluency with a range of PC packagesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Able to work in a team as well as autonomously to a high level of accuracyu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Good planning & organisational Skillsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 First class communication skills both written and spokenu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Strong influencing skillsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Flexibility and receptiveness to changeu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Considered and balanced decision makeru00b7u00a0u00a0u00a0u00a0u00a0u00a0 Hold a genuine interest and passion in working with and helping all clients and fellow colleaguesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Excellent Health & Safety awarenessu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Strong interpersonal skills and the ability to build good working relationshipsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Individual committed to delivering individual and company strategy and targetsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Quick-thinking and able to operate at pace and under pressureu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Strong in time managementu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ability to work on own initiative to a high level of accuracy and to meet deadlinesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Customer Care - capable of delivering results and meeting customer expectationsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practisesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Well presented, professional appearance and attitude with a positive and professional approachu00a0Health and Safety responsibilitiesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Follow Group and company policies and procedures at all times;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Use all work equipment and personal PPE properly and in accordance with training received;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Report any issues or training needs to youru00a0 Line manager and /oru00a0 via your divisional incident reporting system;u00a0Information Securityu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure compliance with Mitie's information security procedures in all activities;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Proactively identify and report security risks to your manager;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Report actual and suspected security incidents;u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Vetting will be required for this role.u00a0NoteFrom day one you will be focussing on developing your capability and career to maximise your potential as the business grows. You'll receive a wide range of training and have the opportunity to enrol in a management, leadership or professional apprenticeship to combine both work and study, with a mix of on the job and off the job training, to achieve a formal qualification.u00a0

Employer Description

At Mitie, you will be working for the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.