about 11 hours ago
In your new role as a Cleaning Manager, you will manage the cleaning services team as required in line with company policy. You will provide full induction and training on equipment, cleaning practises and use of chemicals. You will allocate duties within the team, ensuring all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's. You manage holidays and absences within the team, ensuring there is adequate coverage and that cleaning standards are not reduced. You will review all equipment and store cupboards, completing stock control/order sheets as directed. You will be required to report all accidents and/or potential hazards, updating appropriate records as necessary.
To provide Facilities Management control and support to identified Contract(s) in a professional way to ensure that the contract(s) operate efficiently and effectively to achieve and maintain full contractual compliance.
Provide support to the Account Manager in the management and delivery of contractual obligations and client expectations for the identified Contract(s)., Manage and support Facilities Managers in the operational management and delivery of the Contract requirements and services delivery. Ensuring that both budget and specification are brought in on target.
To submit and present annual contract(s) budgets for approval by the Operations Director.
Ensure controls are in place to monitor the management and delivery of the services provided by MITIE and their subcontractors.
To regularly review such controls with the Facilities Managers and ensure appropriate action is taken, e.g. statutory compliance, Health & Safety inspections etc.
Support the Facilities Managers in identifying all Contract(s) requirements detailed within the contract documentation. Provide guidance to the site teams in delivering the SLA's in a timely manner and in accordance to the Facilities Management Agreement and Project Agreement.
To ensure appropriate Contract(s) administration and record keeping is maintained and to audit records with the Facilities Managers during regular site visits.
Ensure effective programming of planned preventative maintenance and lifecycle works in liaison with Account Manager.
Responsible for the appropriate selection, recruitment, management, training and retention of staff in line with MITIE's HR policy and procedures.
Development of MITIE people and succession plans for contract(s) within the management of the role.
Establish and maintain appropriate subcontracts arrangements using MITIE's subcontract documentation and ensure regular performance reviews are undertaken.
Liaise with the Account Manager on procurement, variations and contract changes within the allocated Contract(s) to maximise value for money.
Ensuring compliance of all Health & Safety Legislation and issues relating to the Contract(s) and compliance with all internal and external audit processes.
Ensuring interface with the client(s) on Health & Safety issues (completion of joint plans), policies and procedures.
To liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s).
To support the Business Development Team with reference to visits and operational material to demonstrate MITIE's World Class Service.
Communicate MITIE policy and procedures to site teams to ensure implementation and adherence to them.
To play an active role in the MITIE operations team in developing and supporting improvement in line with the company's values and standards.
Conducting Team Meetings to agreed frequencies and attend all necessary Contractual Meetings required by the Account Manager.
Ensuring the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance including utilities, lifecycle and benchmarking data for contract(s).
To provide regular and effective feedback to Account Manager on the performance management of the contract(s) for all aspects of service delivery, staff management and legal compliance.
A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry.
Proven experience of PFI Facilities Management to include experience of education contracts and excellent all round knowledge in a highly complex environment, with demonstrable success in a similar service environment and capable of delivering contractual compliance in line with contract requirements.
Proven experience of establishing stakeholder relationships and achieving sustained operational success.
A detailed operational understanding of utilities and lifecycle management.
Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.
Sound relationship, management and interpersonal skills.
Communication, influencing and negotiating skills.
The ability to work on own initiative and to drive improvement and change as necessary.
Performance driven with proven commercial/financial awareness.
Problem solving and decision making.
Coaching and people management.
PC literate with Excel and Word skills.
The post holder must have a clean driving licence as travel between various sites and meetings off site will be a necessary part of the role.
IPAF trained or willing to undertake.
At Mitie, you will be working for the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.