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Cleaning and Houskeeping Manager

Job Title: Cleaning and Houskeeping Manager
Contract Type: Permanent
Location: Middlesbrough
Salary: Not Specified
Reference: 108641
Job Published: February 28, 2021 11:53

Job Description

Job Description

We are currently recruiting for a Catering & Houskeeping Manager. This role will be responsible for all Soft Services provision within multiple zones within the hospital, to ensure that all services are delivered effectively and efficiently at all times.

The Catering and Houskeeping Services Manager will be responsible for delivering services with a hands on and proactive approach to Health and Safety, Infection control, productivity and quality with a focus on customer care and continuous improvement through effective performance management, resource planning, staff training and motivation by strong leadership. The role will ensure compliance to Serco Care Governance strategy and patient care.

  • Manage a team who provide cleaning and houskeeping to a zone of the hospital

  • Maintain standards of service through daily inspections and quality control along with formal monitoring.

  • Ensure that their team are proactive in identifying and reporting maintenance defects

  • Building effective working relationships with senior staff/departmental managers, patients and visitors to the hospital

  • Knowledge of CAFM and other systems that support in the delivery of performance, monitoring data, KPI measurement and all other required management information

Candidate Description

  • NEBOSH and/or BIFM desirable

  • IOSH - Managing Safely required

  • Experience in a leadership position for at least one area of Soft Services FM in a healthcare environment

  • Good understanding of KPI's; meeting them and reporting on them

  • Experience of leading a team

Employer Description

Serco is an established provider of services to the NHS and we pride ourselves in delivering a quality and high standard of service which cannot be rivalled. A service, that continues to develop and continuously improves for the benefit of our customers, staff, patients and visitors.

Our team at James Cook University Hospital in South Tees provide all cleaning, catering and security services to the NHS Trust on site; as well as building maintenance and management., At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.